DOREEN TUMUHAIRWE
Summary
Highly analytical professional with expertise in statistics and data science, passionate about health and fitness. Strong background in customer service, excelling at communicating complex concepts and providing exceptional care in customer service and fitness training. Robust background in technology commercialization and problem-solving. Demonstrates strengths in project management, collaboration, and strategic thinking. Driven by a passion for leveraging technology to drive innovation and create impactful solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fitness Show Host
Next Media Services
06.2022 - 07.2024
- Developed and presented engaging content on fitness, exercise, nutrition, and overall well-being for viewers.
- Promoted upcoming episodes through social media.
- Participated in promotional events to enhance brand visibility and build industry connections.
- Integrated trending topics and interactive elements into show segments to captivate and engage audiences.
- Trained fellow staff members and led team-building activities to foster a collaborative and effective working environment.
- Maintained professional relationships with guests and industry contacts, securing high-profile appearances on the show.
Airtel Customer Care Representative
Airtel
06.2020 - 11.2021
- Managed high-volume inbound calls, addressing billing, technical, and service-related queries with a focus on customer satisfaction.
- Successfully de-escalated challenging situations, resolving complaints, and providing solutions to ensure positive customer experiences.
- Worked closely with other departments to resolve cross-functional issues, contributing to a cohesive work environment.
- Identified customer needs and promoted relevant products and services, contributing to company sales goals.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
Data Analyst
Olam (U) Limited
01.2018 - 01.2020
- Assisted in the management and construction of the coffee database, collaborated with the software engineer.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Education
Master of Science - Data Science
University of The Pacific
Stockton, CA05.2026
Bachelor of Science - Economics And Statistics
Kyambogo University
Kampala, Uganda12.2019
Skills
- Technical Skills: Python, Stata,Excel, R, Microsoft Office
- Non-Technical Skills: Problem solving, Innovation, Critical thinking, Verbal & Written communication, Public speaking, Teamleadership, Collaboration, Multitasking, Resilience, Customer service
- Interests: Technology & Innovation, Digital Transformation, Women & Girls Technology Empowerment, Public policy,Community service, Volunteering, Traveling, Fitness & Outdoor activities, Entrepreneurship, Mentorship
Certification
- Fitness Instruction and Nutrition, National Academy of Sports Medicine (NASM), Kampala, Uganda, 01/01/24
- Data Management and Analysis using Ms. Excel, Kyambogo University, Kampala, Uganda, 01/01/18
Timeline
Fitness Show Host
Next Media Services
06.2022 - 07.2024
Airtel Customer Care Representative
Airtel
06.2020 - 11.2021
Data Analyst
Olam (U) Limited
01.2018 - 01.2020
Master of Science - Data Science
University of The Pacific
Bachelor of Science - Economics And Statistics
Kyambogo University
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