Summary
Overview
Work History
Education
Skills
Timeline
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Doreen Wallace

Englewood,Florida

Summary

Dynamic Community Manager with a proven track record at Newby Management, excelling in community engagement and tenant relations. Expert in financial budgeting and reporting, achieving a 98% collection rate. Skilled in fostering positive relationships and enhancing resident satisfaction through innovative events and effective communication. Committed to driving community success and operational excellence.


Overview

12
12
years of professional experience

Work History

Community Manager Coach House MHC

Newby Management
12.2021 - Current
  • Developed and implemented community engagement strategies to enhance resident satisfaction.
  • Coordinated resident events and activities, fostering a sense of community and belonging.
  • Managed social media platforms, promoting community initiatives and increasing online engagement.
  • Served as a liaison between residents and management, addressing concerns and feedback effectively.
  • Conducted regular surveys to gauge resident needs, driving improvements in service delivery.
  • Trained new staff on community policies and procedures, ensuring consistent service quality.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Evaluated property conditions and recommended improvements.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.

Community Manager Bayhead

Newby Management
04.2015 - 12.2021
  • Developed and implemented community engagement strategies to foster positive relationships.
  • Coordinated events and initiatives to enhance community participation and satisfaction.
  • Developed and managed a 60 unit RV park from development stage, permitting and infrastructure
  • Purchasing, permitting and managing set up for 72 brand new mobile homes in the community for rental purposes
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Provided support in conflict resolution, facilitating communication between stakeholders.

Community Manager Bayhead

Uniprop
04.2014 - 04.2015
  • Collected rent and coordinated collections keeping the park at a 98% collection rate.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.

Education

CAM Certification - Community Association Management

AACC Online Studies
Florida
02-2025

Certification of Direct Care Studies - Certification of Direct Care Studies

Dutchess Community College
Poughkeepsie, NY
05-1993

High School Diploma -

Kingston High School
Kingston
06-1982

Skills

  • Community engagement
  • Tenant and eviction laws
  • Daily operations management
  • Property inspections
  • Resident relations
  • Financial budgeting and reporting
  • Property management
  • Staff management

Timeline

Community Manager Coach House MHC

Newby Management
12.2021 - Current

Community Manager Bayhead

Newby Management
04.2015 - 12.2021

Community Manager Bayhead

Uniprop
04.2014 - 04.2015

CAM Certification - Community Association Management

AACC Online Studies

Certification of Direct Care Studies - Certification of Direct Care Studies

Dutchess Community College

High School Diploma -

Kingston High School

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Doreen Wallace