Doreen Walsh
BELLEVILLE,IL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Assistant
B&D Homes
Dupo, IL
11.2023 - 11.2024
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained confidentiality of sensitive information and documents.
- Delivered messages and ran errands.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Copied, sorted and filed records of office activities and business transactions.
- Managed daily office operations and maintained a clean and efficient workspace.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Medical Office Manager
Dr.Joseph Costello
Swansea, IL
08.2015 - 09.2020
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Managed staff scheduling and set patient scheduling policy.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Coordinated with insurance companies to verify coverage of services rendered.
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
Retail Store Manager
Doreen's Resale Shop
Freeburg, IL
08.2011 - 07.2013
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared and submitted nightly bank deposits.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Medical Office Manager
Dr. Anil Gupta
Columbia, IL
07.2002 - 07.2013
- Resolved disputes between vendors providing services or products to the practice in a timely manner.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Pitched in to help with office tasks during busy periods and staff absences.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Education
Certified Medical Assistant - Medical Assistant
Sanford Brown College
Granite City, IL06-1992
Skills
- Medical coding
- Attention to detail focus
- Medical terminology
- Medical billing expertise
- HIPAA regulations
- Billing processes
- Professional telephone etiquette
- Medical practice operations
- Friendly, positive attitude
- Organizational skills
- Excellent communication
- Computer skills
- Customer relations
- Customer service
- Tenant relations
- Payment collection
- Accounting operations
- Rent collection
- Eviction procedures
- Maintenance scheduling
- Skilled multi-tasker
Certification
- Certified Medical Assistant
- Basic computer courses
- CPR Certification
Timeline
Office Assistant
B&D Homes
11.2023 - 11.2024
Medical Office Manager
Dr.Joseph Costello
08.2015 - 09.2020
Retail Store Manager
Doreen's Resale Shop
08.2011 - 07.2013
Medical Office Manager
Dr. Anil Gupta
07.2002 - 07.2013
Certified Medical Assistant - Medical Assistant
Sanford Brown College
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