Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Doreen Welsted

Dansville

Summary

Accomplished V.P. of Program Management and College Consultant at College Assistance Plus, adept in strategic team guidance and client relationship development. Excelled in fostering long-term customer success, enhancing team efficiency, and driving significant improvements in business processes. Demonstrated exceptional leadership and logical reasoning skills, ensuring high client satisfaction and repeat business.

Overview

11
11
years of professional experience

Work History

V.P. of Program Management

College Assistance Plus
03.2024 - 02.2025
  • Cultivated strong relationships with customers and to promote long-term success.
  • Led teams for the successful client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Identified opportunities to improve business process flows and productivity.

College Consultant

College Assistance Plus
09.2013 - 03.2024
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Streamlined communication processes for clients, enabling more effective collaboration and decision-making.

Education

High School Diploma -

James Sperry High School
Rush-Henrietta Central School District
06-1978

Skills

  • Strategic Team Guidance
  • Client Relationship Development
  • Decision-making
  • Logical Reasoning Skills
  • Guidance and Development
  • Client Engagement Strategies
  • Customer Engagement
  • Employee Training
  • Workforce Skill Enhancement
  • Customer Relationship Building
  • Candidate Selection
  • Candidate Assessment

Languages

English

Timeline

V.P. of Program Management

College Assistance Plus
03.2024 - 02.2025

College Consultant

College Assistance Plus
09.2013 - 03.2024

High School Diploma -

James Sperry High School

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Doreen Welsted