Summary
Overview
Work History
Education
Skills
Timeline
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DOREEN WHITTAKER

Folsom,PA

Summary

Results-driven analytical professional with over 24 years of experience in data analysis and interpretation. Recognized for delivering actionable insights that drive process improvements aligned with business objectives. Highly collaborative team player, adept at achieving results while adapting to evolving needs. Proficient in statistical analysis, data visualization, and project management, consistently leveraging these skills to enhance organizational performance.

Overview

24
24
years of professional experience

Work History

Senior Analyst, Business Process Improvement

Comcast Business
01.2021 - 01.2025
  • Provides weekly, monthly, and annual reports. Delivers special reports and analyses to support business data intelligence needs.
  • Responsible for all aspects of project ownership, including managing milestones, coordinating tasks with team members, and ensuring project completion.
  • Develops, maintains, and reports all relevant products, site, and customer metrics, and applies findings to establish appropriate goals and projections.
  • Skilled and resourceful in conducting analyses requested by senior leadership to aid decision-making.
  • Proficient in software-based dashboards, such as Tableau reporting, Excel, Visio, and others.
  • Leads the analysis and reconciliation of data, as well as the delivery of reporting projects and initiatives.
  • Developed comprehensive reports that guided senior management in resource allocation and project planning.

Analytics and Reporting Senior Analyst

Effectv
01.2019 - 01.2021
  • Maintain group policies and procedures and ensure policy compliance between engineering, business, and third-party vendor groups.
  • Accountable for all aspects of project ownership, including driving milestones, coordinating tasks with other team members, and project completion.
  • Responsible for collecting, processing, analyzing, and reporting data related to Engineering Operations.
  • Understanding of Agile and/or SAFe Agile Principles by working with departments to improve processes.
  • Experience in creating packages and reports to transfer data between Oracle, Tableau, SSIS -SQL Server integration services and SSRS-SQL Server Reporting Services.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.

Business Information Systems Analyst

Comcast Cable Corporation
01.2013 - 01.2019
  • Responsible for Keystone Regional reporting using billing system platforms CSG (Vantage) and Division databases.
  • Create and manage recurring and ad-hoc reporting using SQL, Oracle (TOAD).
  • Develop close relationships with Senior Leadership to identify and create a vision to support their ideas for business using project management techniques.
  • Oversee regional Databases and Develop Tables for business needs and requirements.
  • Experience in creating packages and reports to transfer data between Oracle, Tableau, SSIS -SQL Server integration services and SSRS-SQL Server Reporting Services.
  • Developed thorough documentation of systems, procedures, and best practices for ease of reference and knowledge sharing among team members.

Software Support Analyst/Project Management

Comcast - Amdocs
01.2006 - 01.2013
  • Demonstrated excellent customer service to internal customers engaged via phone, email and internal ticket tracking system (Remedy based).
  • Provided oversight for system enhancement / upgrades/ bugs / hotfixes working with quality assurance, testing, and developers on core system functionality.
  • Manage production billing code intake, design, and implementation for multiple products and lines of business across system footprint.
  • Develop multiple platforms for communicating metrics and SLA’s across all departments.

Education

Bachelor of Science - Information Technology

Colorado Technical University
Colorado Springs, CO
06.2026

Technical Support - Information Technology

Chubb Institute
Springfield, PA
03.2000

Skills

  • Microsoft office
  • Analytical thinking
  • Time management
  • Team collaboration and leadership
  • Project management
  • Information gathering
  • Data research and validation
  • Process improvements
  • SQL and databases
  • Report preparation
  • Tableau software
  • Business intelligence
  • Excellent communication
  • Performance monitoring

Timeline

Senior Analyst, Business Process Improvement

Comcast Business
01.2021 - 01.2025

Analytics and Reporting Senior Analyst

Effectv
01.2019 - 01.2021

Business Information Systems Analyst

Comcast Cable Corporation
01.2013 - 01.2019

Software Support Analyst/Project Management

Comcast - Amdocs
01.2006 - 01.2013

Bachelor of Science - Information Technology

Colorado Technical University

Technical Support - Information Technology

Chubb Institute

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