Doreen Wieck
Xenia ,OH
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
13
13
years of professional experience
1991
1991
years of post-secondary education
Work History
Sales Associate
Jcpenney's
Beavercreek, Ohio
07.2024 - Current
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Attended weekly team meetings to review performance goals and objectives.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adhered to company initiatives and achieved established goals.
Sales Associate
Macy's
Beavercreek, Ohio
04.2015 - 07.2024
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Attended weekly team meetings to review performance goals and objectives.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
Esthetician
Blossom Beauty studio and Spa
Rancho Cucamonga, California
09.2012 - 10.2014
- Provided personalized skincare consultations to clients for tailored treatment plans.
- Administered facials, waxing, and body treatments using high-quality products.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Assisted in the development of customized skin care regimens for clients.
- Recommended additional treatments or products based on individual customer needs.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Recommended home care regimen for desired results.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Maintained cleanliness of treatment room and equipment between appointments.
Education
Board Of Barbering And Cosmetology - Esthetician
CAO Institute Of Aesthetic's
Alhambra, CA 02.2008 - 02.2009
Del Paso
Walnut, CASkills
- Skin analysis
- Treatment customization
- Skin care education
- Client relationship management
- Sales strategy
- Effective communication
- Customer service excellence
- Revenue enhancement
References
References available upon request.
Timeline
Sales Associate
Jcpenney's
07.2024 - Current
Sales Associate
Macy's
04.2015 - 07.2024
Esthetician
Blossom Beauty studio and Spa
09.2012 - 10.2014
Board Of Barbering And Cosmetology - Esthetician
CAO Institute Of Aesthetic's
02.2008 - 02.2009
Del Paso