Doreena Fontanez

• Provide linkage to sober housing
• Provide linkage to community mental health and addiction providers for continuity care
• Provide linkage to resources to support movement toward independent functioning (i.e Benefits)
• Accompanying individuals to a variety of appointments in the community as needed (i.e Court dates, medical appointments)
• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
• Collaborated with an interdisciplinary team to determine timely delivery of services
• Developed and implemented comprehensive case management plans to address client needs and goals
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
• Assessed community needs and identified resources for social and community service programs
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
• Collaborated with community members to develop and implement service initiatives
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
• Established and maintained relationships with key stakeholders

Primary Counselor

• Prepared materials for individual and group therapy sessions, anticipating unique patient needs accordingly
• Adhered to all 12 Core Functions of an SUD counselor
• Led Group and Individual Therapy
• Developed treatment plans
• Provided thorough Documentation
• Triaged utilizing Bio-Psychosocial Assessments
• Completed Discharge Planning
• Provide linkage to community mental health and addiction providers for continuity care
• Delegated responsibilities
• Supervised interns
• Completed the American Society of Addiction Medicine: ASAM
• Motivated resistant clients to attend group and individual therapy
• Relayed relevant patient care details to supervisory staff.
• Maintained comprehensive client files according to program standards and physician requests.
• Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.
• Supported supplemental programming in office to enhance patient recovery and developed individual program plans.
• Prepared and processed patient referrals and transfer requests.
• Performed various administrative tasks by filing, copying and faxing documents.
• Conducted patient intake interviews, recording and documenting relevant information.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Greeted and interacted with patients to provide information, answer questions
• Complied with billable productivity requirements
• Collaborated in a tactful manner with medical personnel
• Modified treatment materials for clients with severe co-occurring disabilities.

• First point of contact for clients and the community
• Completed administrative support across the organization and coordinate front office activities
• Conducted client intake via phone and walk-in
• Provided Motivational Interviewing (MI)
• Provided insurance verification through Claim M.D
• EHR BestNotes data entry
• Scheduled and Calendared appointments
• Complied with chain of custody
• Collected specimens and completed lab requisition forms
• Maintained professionalism while communicating with clients in need
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Interacted with customers by phone, email, or in-person to provide information
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Maintained office supplies inventory by checking stock and ordering new supplies
• Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements
• Enhanced office staff customer relations strategies to improve interactions and reduce complaints
• Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
• Increased team productivity by reorganizing office supplies and protocols
• Participated in workshops and in-service meetings to enhance personal growth and professional development
• Tracked records, filed documents and maintained communication between clients to manage office activities
• Provided clerical support, addressing routine, and special requirements

• Ensured the safety of students
• Worked with students both individually and in small groups, collaborate with classroom teachers about individual student needs and requirements which may include IEP goals
• Assisted students with classwork and make-up work
• Assisted with recess supervision, restroom breaks, emergency drills, assemblies, field trips, etc
• Promote good social relationships between children
• Maintained respect for confidential information, e.g., student records, free/reduced lunch forms, and student test scores
• Interacted in a positive manner with staff, students and parents
• Promoted good public relations through personal appearance, attitude, and conversation
• Attended meetings and in-services as required
• Provided assistance to classroom teachers
• Provided escort and mobility assistance to students when necessary
• Provided toileting and feeding of students as necessary
• Served as the chief source of information and helps the substitute teacher assigned in the absence of the regular teacher
• Maintained and improved professional competence by attending professional growth seminars, workshops, etc.

• Received and processed all documents for new and pending cases involving civil, small claims
• Prepared journal entries of judgments, assignments, dockets, numbering, indexing, jacketing, etc
• Issued Magistrates Decision, subpoenas, certification of judgment, releases, and hearing notices
• Prepared and computed court costs bills; collected fees, filing fees, etc.; records and issued all receipts
• Scanned files into the computer (e.g., new cases, pleadings, etc.) to enable judges to review cases on the computer instead of physically pulling files
• Filed paperwork after scanning; ensured accuracy of work
• Assists the general public with inquiries (e.g., copies records, issues documents, etc.)
• Responds to routine and sensitive inquiries and complaints from officials, attorneys, and the general public, etc
• Processed applications; notarized, certified, and witnessed documents; types of billings, juror lists, notifications, etc
• Input data through Court Master as required
• Scheduled and rescheduled (continuance) court cases
• Maintained Judge’s and Magistrate’s book
• Scheduled Supreme Court Visiting Judge Docket
• Issued employee certificates
• Processed checks
• Processed mail, answers telephone, responds to routine and sensitive inquiries and complaints from officials, attorneys, the general public, etc.; performs other clerical functions (e.g., copies records, issues documents, files, etc.)
• Performs miscellaneous duties; attends training sessions, seminars, and meetings, as required
• Performed other clerical functions.

• Provided excellent customer service, telephone, and organization skills
• Received and verified prescriptions
• Prepared medication for customers through accurate tabulation and PC labeling
• Price and billing of all prescriptions utilizing prior authorization for medical insurance approval
• Completed accurate customer demographics
• Completed accurate inventory and stocking projects per pharmacy policies and procedures
• Accurately completed POS, and cash handling
• Attended all in-service and training as required.

• Provided excellent customer service, telephone, and organization skills
• Proactively prepared requisition forms prior to patients’ arrival
• Collected patient demographics in a timely manner
• Processed patient’s collection and forwarded it to correct individuals
• Obtained, and documented accurate ICD-9 (diagnosis code) per billing procedures
• Generated monthly RX report for continued monitoring of patients' specimens
• Maintained office equipment, filed, and retrieving medical records per office policy
• Maintained patient confidentiality.