Dorein M Smith
Medical Administrative Assistant
Tampa,FL
Summary
Experienced Medical Administrative Assistant with 3 years of experience. Utilizes effective communication, organizational and problem solving skills to ensure seamless patient care coordination and positive patient outcomes. Proficient in insurance authorizations, patient coordination and patient communication.
Overview
4
4
years of professional experience
Work History
Senior Healthcare Associate
Amazon One Medical
Brooklyn, NY
11.2021 - Current
- Manage complex caseloads of 36-40+ assignments daily, prioritizing time-sensitive tasks and maintaining a high standard of care for all patients.
- Obtain insurance authorizations for specialty care, procedures and medications on behalf of providers. Additionally, schedule patients for appointments, maintain multiple provider schedules and coordinate patient and/or servicing facility outreach as needed.
- Answer patient and provider inquiries promptly and complete necessary reports and documentation on time and to HIPAA compliant standards.
- Contribute to organizational success by data tracking completed tasks and daily work processes for areas of improvement.
- Develop and lead projects focused on addressing areas of improvement, healthcare management and standard work processes.
- Collaborate with colleagues and management daily to review metrics across multiple departments and benchmark performance indicators.
- Promote a culture of continuous improvement within the organization by participating in quality assurance initiatives and process evaluations.
- Assist in the training of new healthcare associates, sharing valuable knowledge and fostering a supportive learning environment.
Education
Bachelor of Arts - Accounting
CUNY Brooklyn College
Brooklyn, NY 05.2001 -
Skills
- Patient care coordination
- Insurance verification and authorization
- Medical terminology proficiency
- Appointment scheduling
- Multitasking and Organization
- Patient data management
Timeline
Senior Healthcare Associate
Amazon One Medical
11.2021 - Current
Bachelor of Arts - Accounting
CUNY Brooklyn College
05.2001 -