Dorel Orb
Springfield,MO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Amazon
Springfield, MO
09.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered products to customer locations on time.
- Understood and followed oral and written directions.
Delivery Driver
FedEx
Springfield , MO
07.2021 - 08.2021
- Utilized street maps to plan and determine most efficient routes.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Member Service Representative
TTEC
Springfield, MO
03.2019 - 07.2021
- Participated in team meetings to discuss customer service strategies and goals.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Enhanced member relationships by providing excellent service during each interaction.
- Presented and explained services and products to meet member needs.
- Handled customer complaints in an efficient and courteous manner.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Consulted with customers regarding needs and addressed concerns.
- Provided input into developing new processes for improving customer service standards.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Provided guidance to members on how best to use products or services offered by the organization.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Maintained accurate records of member interactions and transactions.
- Answered member questions about products and services.
Education
Hospitality
Ozarks Technical Community College
Springfield, MO06.2018
Skills
- Customer Service
- De-Escalation Techniques
- Calm and Professional Under Pressure
- Professional Phone Voice
- Understanding Customer Needs
- Computer Proficiency
- High-Energy Attitude
- Complaint Investigation
- Credit Card Payment Processing
- Adaptive Team Player
- Active Listening
Timeline
Delivery Driver
Amazon
09.2021 - Current
Delivery Driver
FedEx
07.2021 - 08.2021
Member Service Representative
TTEC
03.2019 - 07.2021
Hospitality
Ozarks Technical Community College