Doreldra Chatman
Memphis,TN
Summary
Diplomatic Human Resources Specialist with over 10 years of comprehensive experience managing and guiding employees. Polished in conducting background checks, organizing and scheduling interviews and administering employment benefits. Commended for creating positive organizational climate and improving employee morale and job satisfaction. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Human Resources Administrator
Uncle Docs Barbecue
Memphis, TN
03.2022 - Current
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Oversaw new employee onboarding procedures from initial training to skill development.
- Handled employee conflicts efficiently while following all company procedures.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
- Scheduled or conducted new employee orientations.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Completed reports and employment forms.
District Property Manager
Hayes Gibson Property Services
Memphis, TN
08.2020 - 03.2022
- Conducted periodic inspection of vacant apartments for market-ready condition.
- Followed state regulations to determine and certify eligibility of prospective tenants.
- Investigated complaints, disturbances and violations to address and resolve issues.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Prepared detailed budgets and financial reports for properties.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Developed and implemented marketing plans to cater to needs of community.
Property Management Coordinator
Ledic Management Group
Memphis, TN
12.2009 - 02.2020
- Collected monthly assessments, rental fees, deposits and payments.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Drafted and monitored budgets for overall maintenance and operations.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Built relationships with service vendors and submitted associated billing statements.
- Exercised direct supervision over property staff.
- Updated tenant and unit information to keep current in housing database.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
Skills
- Employee Onboarding and Offboarding
- Employment Record Verification
- Benefits Administration
- Human Resource Management
- Background Checks
- Payroll Administration
- Document Management
- Employee Paperwork
- Performance Management
Timeline
Human Resources Administrator
Uncle Docs Barbecue
03.2022 - Current
District Property Manager
Hayes Gibson Property Services
08.2020 - 03.2022
Property Management Coordinator
Ledic Management Group
12.2009 - 02.2020