Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
OperationsManager
Dorelyn Carreon

Dorelyn Carreon

Azusa,USA

Summary

Operations Coordinator at LEARN Behavioral with 10+ years experience and a proven track record in enhancing Learning Management System (LMS) performance and boosting user engagement. Proficient in technical documentation and user account management. Demonstrates the ability to implement effective solutions that drive operational efficiency and improve user satisfaction.

Overview

10
10
years of professional experience

Work History

Operations Coordinator

LEARN Behavioral
Azusa, CA
01.2024 - 06.2025
  • Configured course content within LMS to meet institutional compliance standards.
  • Developed documentation detailing operating instructions for staff use.
  • Maintained accurate records of all operational activities to ensure accountability.
  • Streamlined workflow processes through strategic development initiatives.
  • Provided technical support through Zendesk for internal software applications to resolve issues.
  • Managed user accounts and security settings on LMS platform effectively.
  • Utilized CRM software tools, such as Zendesk, to manage daily operations.

Training and Development Manager

Autism Spectrum Therapies
Monrovia, CA
01.2018 - 01.2024
  • Instrumental in replacing legacy Learning Management System with a modern platform, enhancing training efficiency and engagement metrics.
  • Updated LMS content based on instructor and student feedback.
  • Provided troubleshooting support for LMS platform issues.
  • Collaborated with IT staff to resolve technical problems related to LMS maintenance.
  • Coordinated with cross-departmental stakeholders to implement mandatory training for staff.
  • Managed project work independently while collaborating with team members on support functions.

Research and Training Administrator

Autism Spectrum Therapies
Monrovia, CA
09.2015 - 05.2018
  • Assisted with new hire training, support, and execution of in-person engagements.
  • Supported professionals in financial issues such as procuring payment, entitlements, and reimbursements.
  • Maintained calendar and scheduled new hire training sessions across different regions and departments.
  • Assisted leadership with reimbursements using Certify.

Education

Some College (No Degree) - Medical Assistant

Glendale Career College
Glendale, CA
10-2005

Skills

  • Learning management systems: Docebo, Nelnet, Relias
  • Documentation development: Technical guides and workflows
  • User account management: Domo reporting
  • Client management: CentralReach, Zendesk, Mondaycom
  • Content development: Articulate Rise 360, iSpring, SCORM
  • Microsoft Office proficiency
  • Adobe Acrobat expertise
  • SharePoint and online assessment platforms

Languages

Tagalog
Native/ Bilingual

References

References available upon request.

Timeline

Operations Coordinator

LEARN Behavioral
01.2024 - 06.2025

Training and Development Manager

Autism Spectrum Therapies
01.2018 - 01.2024

Research and Training Administrator

Autism Spectrum Therapies
09.2015 - 05.2018

Some College (No Degree) - Medical Assistant

Glendale Career College

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