Dorena Card
Reedsville,OH
Summary
Good project coordination, time management and problem-solving abilities. Proficient in data entry techniques. Detail-oriented professional well-versed in data collection, and customer service. Knowledgeable about recordkeeping and security requirements. Team player and can pivot and work well independently.
Overview
26
26
years of professional experience
Work History
Data Entry / Customer Service
Little D's Family Crafts
11.2010 - Current
- Handling high priority customer phone calls and orders
- With use of Excel and Microsoft Word as well as multitasking paperwork
- Running website and adding over 800 new products, and creation of webpage
- Knowledge and set up of square for business.
- Made decisions and delegated tasks.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
- Assisted in implementing a new CRM system that increased overall efficiency in managing customer relationships.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created and maintained data entry logs to track data entry activities.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Developed and maintained databases to store customer information.
- Secured and protected data from unauthorized access by complying with security protocols.
- Updated and maintained customer information, documents and records.
- Managed and organized documents for data entry tasks.
- Corrected data entry errors to prevent duplication or data degradation.
- Preserved customer confidence and protected operations by keeping information confidential.
- Created spreadsheets for more efficient recordkeeping.
- Compared transcribed data with source document to detect and correct errors.
- Developed and implemented data entry operations.
Data Collection and Product Testing
Lionbridge and Tellus
11.2020 - 01.2022
- Having communication with supervisors, taking on extra tasks, tech Support on two high profile cases, excel, spreadsheet imputing and collecting data.
- Working with drop box
- Sending approximately 300 videos and emails, video conferencing and taking priority calls.
- Enhanced data accuracy by diligently reviewing and validating collected information.
- Streamlined data collection processes for increased efficiency and reduced errors.
- Developed customized data collection methods tailored to specific client needs and requirements.
- Improved team communication by coordinating regular meetings to discuss project progress, challenges, and solutions.
- Consistently met or exceeded performance metrics established by management for timeliness and accuracy in data collection activities.
- Managed multiple projects simultaneously, effectively prioritizing tasks based on deadlines and project goals.
- Reported project status, adhered to key timelines and milestones, identified data gaps and facilitated collaboration between operational and technical teams.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
Teacher
New Horizons Preschool
08.2008 - 05.2013
- Planned activities and lessons, kept parents informed on their child's learning progress.
- Also, kept track of children's allergies.
- Maintained parent teacher and customer service skills and confidentiality.
- Was also in charge of scheduling of outside guests and program speakers, answered phones and took messages.
- Made from scratch end of every year 40 DVDs and added music to them.
- Took care of many various activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunity for success.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into curriculum.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside traditional classroom setting.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to overall school climate.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Planned and implemented integrated lessons to meet national standards.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Fostered student curiosity and interest through creative hands-on activities.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Technical Specialist
Eastern High School
01.2001 - 05.2001
- Kept computers virus free on main servers in school environment.
- Troubleshooting machines, routine maintenance and checking error logs and what was causing them.
- Also, downloaded and installed and updated programs.
Librarian
Pomeroy, Middleport, and Eastern Library
01.1998 - 01.2000
- Answering phones, putting away books, checking patrons' books in and out, checking on fees, dusted books, made copies, sent, and received faxes.
- Maintained customer service skills and relationships.
- Guided patrons to where needed in library to certain sections needed.
- Enhanced library user experience by effectively organizing and maintaining diverse collection of resources.
- Improved information accessibility for patrons through development and implementation of new cataloging system.
- Streamlined library operations by implementing efficient circulation procedures and automated systems.
- Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
- Established partnerships with other libraries and organizations for resource sharing, expanding access for patrons beyond our own collections.
- Maintained high level of customer service by addressing and resolving patron concerns or complaints in timely manner.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Located requested books on shelves and in library database and fetched items for patrons.
- Researched, planned, and set up attractive and informative library exhibits.
- Assisted library patrons with resolving computer problems.
- Instructed students on research techniques and use of online resources.
- Trained and supervised library staff, volunteers and other personnel.
- Organized library catalog, supplies, equipment and records.
- Greeted patrons warmly and offered to assist with issues or needs.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Educated library patrons about policies for checking out materials and using resources.
- Taught children about library practices via individual and group instruction.
- Resolved patrons' complaints tactfully and professionally.
- Managed collections of print and electronic data for public and private access via reference and borrowing.
- Notified supervisors when major equipment repairs were needed.
Education
Graduate Certificate -
Ashworth College PCDI
Norcross, GA06.2002
1 Year Accounting -
Rio Grande Community College
Rio Grande, OH01.1999
Certificate - Business Office Program BOE 2year Intense Word Pro
Meigs High School
Pomeroy, OH01.1996
Skills
- Bookkeeping
- Data Entry
- Filing
- Square
- Microsoft Word/ Excel/ PowerPoint
- Faxing
- Modem and Internet Setup
- Customer Service
- Accounting
- Tech Support
- Filing and data archiving
- Word Processing
- File Management
- Document processing
- Maintains confidentiality
- Professional and mature
- Data Security
- Data accuracy
- Meticulous attention to detail
- Document Preparation
- Order Processing
- Spreadsheet Management
- Data Processing
- Customer Service-Oriented
- Invoice Processing
- Document Scanning
- Microsoft Excel
- Microsoft Office
- Time management abilities
- Adaptability
- Zoom
- Microsoft Teams
- Team building
- Reliability
- Organizational Skills
- Goal Setting
- Excellent Communication
- Inventory Counts
- Recordkeeping requirements
- Surveys experience
- Records Management
- Proofreading
- Teamwork and Collaboration
- Multitasking Abilities
- Workflow Management
- Problem-Solving
- Decision-Making
- Professionalism
- Problem-solving abilities
- Effective Communication
- Adaptability and Flexibility
- Time Management
- Data Review and Verification
- Team Collaboration
- Self Motivation
- Attention to Detail
- Professional Demeanor
- Task Prioritization
- Problem-solving aptitude
References
- Cindy Eblin, New Horizons Preschool Administrator, Pomeroy, Ohio, 45769, 1-740-416-2407
- Kim Oliphant, Aide at New Horizons Preschool, Pomeroy, Ohio, 45769, 1-740-992-5876
- Emily Sanders, Children’s Librarian, Pomeroy, Ohio, 45769, 1-740-508-0466
- Jenny Ridenour, Soil and water department of Meigs County, Pomeroy, Ohio, 45769, 1-740-992-6646
- Amanda Bailey, Gallia High School Librarian, Gallia, Ohio, 45631, 1-740-416-4215
Training
- MUI Training
- Ohio Early Childhood Environmental Education
- CPR
- Project Wild
- Planet Learning Tree
- Communicable Disease
- Child Development
- First Aid
Community Service
- Ohio River Sweep
- Learning sign language
- 4-H Advisor
- Bible
- Tutoring 2011-2012
Timeline
Data Collection and Product Testing
Lionbridge and Tellus
11.2020 - 01.2022
Data Entry / Customer Service
Little D's Family Crafts
11.2010 - Current
Teacher
New Horizons Preschool
08.2008 - 05.2013
Technical Specialist
Eastern High School
01.2001 - 05.2001
Librarian
Pomeroy, Middleport, and Eastern Library
01.1998 - 01.2000
Graduate Certificate -
Ashworth College PCDI
1 Year Accounting -
Rio Grande Community College
Certificate - Business Office Program BOE 2year Intense Word Pro
Meigs High School