Dorena Graf Von Thiesenhausen
Denver,CO
Overview
14
14
years of professional experience
Work History
Insurance Authorization Specialist
New England Orthotic & Prosthetic Systems
Boston, MA
09.2023 - Current
- Verifying patient eligibility and insurance benefits for durable medical equipment, ensuring compliance with policy requirements
- Collaborating with healthcare teams to review clinical documentation and ensuring accurate coding for authorization requests
- Submitting and managing authorizations across multiple healthcare provider portals
- Maintaining accurate records of authorizations and denials, facilitating effective follow-up
- Training new staff on authorization processes and compliance standards, improving team performance
- Reviewing patient charts for compliance prior to claims being send to company's billing team
- Assisted the billing team for five months by submitting insurance claims, posting payments and following up on denied claims
Medical Assistant
OP Ambulanz & Schmerzzentrum Hannover
Hannover, Germany
06.2023 - 05.2026
- Performed resting and exercise ECG
- Accurately prepared and administered IV therapies per physician orders
- Established IV access for infusion patients and monitored IV
- Performed high-volume blood draws
- Performed pulmonary function tests
- Aided in training new medical assistants on office protocols and clinical procedures
- Responded quickly during emergencies or urgent situations within the clinic setting
- Managed patient medical records by accurately documenting information in electronic health record systems
Medical Assistant Trainee
OP Ambulanz & Schmerzzentrum Hannover
Hannover, Germany
08.2021 - 06.2023
- Scheduled appointments for patients, coordinating with other departments as needed
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Assisted with administrative tasks such as filing documents or processing paperwork
- Accurately took vital signs such as blood pressure, temperature and pulse rate
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
Server
Mezzomar
Duelmen, Germany
05.2018 - 05.2019
- Scheduled reservations and managed seating arrangements
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Accurately processed credit card, cash and gift certificate payments
- Managed opening and closing duties
Administrative Assistant
Gulf Coast Orthotics & Prosthetics, LLC
Port Charlotte, FL
10.2014 - 10.2017
- Scheduled and coordinated patient appointments for two practice locations
- Documented and updated patients' medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Contacted referring physicians and insurance companies to relay patient information and to obtain medical records and insurance authorization
- Trained and supervised newly hired receptionists
- Managed financial documentation such as expense reports and invoices
Receptionist
Gulf Coast Orthotics & Prosthetics, LLC
Venice, FL
07.2012 - 09.2014
- Scheduled, rescheduled and handled cancelled appointments for patients
- Checked-in patients and collected all personal, medical and insurance information necessary
- Performed clerical duties such as filing charts, faxing and copying documents
- Assisted the office manager in preparing financial statements and processing payments
- Answered questions regarding services, in-office procedures and patient care
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
Timeline
Insurance Authorization Specialist
New England Orthotic & Prosthetic Systems
09.2023 - Current
Medical Assistant
OP Ambulanz & Schmerzzentrum Hannover
06.2023 - 05.2026
Medical Assistant Trainee
OP Ambulanz & Schmerzzentrum Hannover
08.2021 - 06.2023
Server
Mezzomar
05.2018 - 05.2019
Administrative Assistant
Gulf Coast Orthotics & Prosthetics, LLC
10.2014 - 10.2017
Receptionist
Gulf Coast Orthotics & Prosthetics, LLC
07.2012 - 09.2014