Summary
Overview
Work History
Education
Skills
Timeline
Generic

DORENDA CLARK

Memphis,Tennessee

Summary

To obtain a challenging leadership position in a professional environment in management where my skills are valued. Diversity, equity and Inclusion Training. a greater challenge, and can benefit the company in long term growth.

Detailed Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

22
22
years of professional experience

Work History

Housekeeper

Wesley living
Memphis, Tennessee
05.2021 - Current

Maintained the cleanliness throughout the building. Sanitizing mopping floors and up keeping of the laundry facilities.

Inventory, stocking, and organizing.

Office assignments/ filing documents. Performed other daily tasks

Electronics Department Manager

Wal-Mart distribution
Chicago, Illinois
01.2016 - 12.2021
  • Responsible for greeting customer's locating products and Handling debit,credit,checks and gift cards transactions at the point of sales
  • Asking for proper identification when using credit, checks and or purchasing age requirement items
  • Answering phone for customer's with concerns
  • Activating,Porting over phone services and numbers, troubleshooting if necessary Adding service plan card to mobile devices
  • Responsible for changing the modular and confirming the set module before dead lines
  • Stocking, organizing and inventorizing the DVD Movies on to sales floor as shipment arrives as my daily tasks
  • Keeping up with new released dates memorizing the selections and how to locate a DVD movie's in stores whether we carry a particular show
  • Excellent in Participating to take the role of helping overnights electronic stocker and at request from selected assistant manager's every daily mornings working and pushing maximum freight not worked merchandise on sales floor before store opens
  • Performed other daily task as given in notes throughout the store.
  • Conducted regular audits on personnel activities as well as inventory control systems.
  • Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction.
  • Monitored customer service standards within the electronics department.
  • Supervised a team of 15+ sales associates in day-to-day operations.
  • Ensured compliance with company policies, regulations and safety guidelines.
  • Maintained records of all electronic transactions completed by the store.
  • Scheduled employee shifts according to peak hours at store level.
  • Managed inventory levels to ensure optimal stock availability.
  • Generated weekly reports outlining progress made within the electronics department.
  • Resolved customer inquiries and complaints requiring management-level escalation.

PRODUCE DEPARTMENT MANAGER

Wal-Mart distribution
Chicago, Illinois
01.2016 - 12.2021
  • Responsible for greeting customer's
  • Responsible for changing the modular and confirming the set module before dead lines

  • Performed other daily task as given in notes throughout the store.
  • Established quality control systems to ensure all products met company standards.
  • Inspected incoming shipments for quality assurance purposes.
  • Implemented strategies to increase sales volume within the department.
  • Created pricing structures for Produce Department items based on market conditions and competitive prices.
  • Provided training to new staff members on proper handling techniques of produce items as well as customer service expectations.
  • Supervised staff members in the Produce Department, providing guidance on customer service standards and procedures.
  • Participated in weekly store meetings discussing issues related to the operation of the store.
  • Coordinated with vendors regarding order placement and delivery schedules.
  • Monitored inventory levels of fresh produce, ensuring optimal stock levels were maintained.
  • Managed store budget for Produce Department expenses such as labor costs, supplies.
  • Assisted customers with selection of produce items upon request.
  • Trained and coached new team members.
  • Replenished, rotated and culled displays several times daily.
  • Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.

Overnight Team Lead

Home depot
Oak Lawn, Illinois
03.2010 - 12.2015
  • Stock and organized merchandise upon shipments
  • Broke down merchandise on pallets into departments for better organization as the crew arrived to come and stock merchandise in designated area onto shelves
  • Created pleasant and safe shopping environment
  • Participated on the Inventory Team at my supervisor management requests
  • Customer service as required by customer's demand
  • Freight/operation of motorized Pallet jack high level of work commitment work well while with others learning and following new procedure.
  • Participated in disciplinary action when necessary according to company policies and regulations.
  • Monitored workflow, productivity, and customer service levels.
  • Coordinated with other teams to ensure smooth execution of tasks.
  • Resolved conflicts between staff members or customers in a professional manner.
  • Maintained inventory control systems for all products received or shipped out during shift.
  • Provided leadership and guidance to overnight team members.
  • Monitored inventory levels and placed orders as needed to maintain adequate stock levels.
  • Trained new employees on safety protocols, job duties, and customer service standards.

Environmental Service's - Housekeeper

Bronzeville Nursing Center
Chicago, Illinois
07.2005 - 01.2011
  • Greeted the resident's making sure they are comfortable while await there stay Maintained the upkeep of guestrooms, including making beds, dusting, vacuuming mopping and sanitizing bathrooms
  • Replenish guest rooms and bath with amenities supplies and linen in accordance to company standards
  • Independently performed other required tasks throughout the day.

Security guard

CPS
Chicago, Illinois
08.2010 - 01.2013
  • Assisting schools in approving there safety and security for the students ,staffing and families Responsible for controlling access points on post
  • Supervision needed as necessary making sure all guards reported on there designated posts at schedule times walkies on and everyone is on the same channels for communication
  • Maintained an orderly post and remained at the post at all times unless otherwise directed by my supervisor
  • Completed proper documentation with precise detailed descriptions related to incidents reports and misconduct
  • Actively responded to incidents, fights or other issues
  • Provided the first line of defense to defuse and de-escalate students misconduct and or serious Incident.

Customer service cashier/ Bagger

Moo& Oink
Chicago, Illinois
05.2007 - 07.2009
  • Greeted and assisted customer's
  • Responsible for debit, credit and check transactions at point of sales
  • Responsible for checking and matching credit cards and checks to identification card with the card customers is using at the point of sale
  • Stocked and organized supplies on the shelves on a daily basis
  • Organized groceries into customer's bags and shopping carts
  • Gathered stray carts and brought them back in Store for continuous use of other customer's coming to shop.

Package Handler/Sorter

FedEx Ground
Bedford Park, Illinois
01.2004 - 11.2007
  • Loaded package feeders, sorted packages to posted destinations
  • Operated hand held computers to process package arrival times/destinations
  • Inventoried bulks of merchandise and logged incoming freight
  • Organized packages in order to simplify loading efforts.

Cook/ Cashier

Dr. Martin Luther king Jr
Chicago, Illinois
09.2002 - 11.2007
  • Processed debit, and credit cards transactions at the point of sales
  • Prepared and set up work stations with all needed ingredients and cooking food supplies
  • Responsible for cooking and preparing meals for large groups, and birthday parties maintaining the highest standards of food.

Education

Associate of Science And Business -

Colorado Technical University
Colorado Springs, CO
12-2025

Behavioral & Social Science Criminal Justice minor -

East-West University
Chicago, Illinois
08-2007

Diploma -

William R. Harper high school
Chicago, Illinois
06-2004

Skills

  • Self motivated
  • Good leadership
  • Teamworker
  • Excellent in conflicting resolutions
  • Creativity thinking
  • Organization
  • Merchandising Strategies
  • Customer Service
  • Policy administration
  • Schedule Management
  • Staff Management
  • Team Leadership
  • Task Prioritization
  • Excellent Communication
  • Decision-Making
  • Training and Development
  • Problem Resolution
  • MS Office
  • Teamwork and Collaboration
  • Positive Attitude
  • Onboarding and Orientation
  • Self Motivation
  • Problem-solving abilities
  • Problem-solving aptitude

Timeline

Housekeeper

Wesley living
05.2021 - Current

Electronics Department Manager

Wal-Mart distribution
01.2016 - 12.2021

PRODUCE DEPARTMENT MANAGER

Wal-Mart distribution
01.2016 - 12.2021

Security guard

CPS
08.2010 - 01.2013

Overnight Team Lead

Home depot
03.2010 - 12.2015

Customer service cashier/ Bagger

Moo& Oink
05.2007 - 07.2009

Environmental Service's - Housekeeper

Bronzeville Nursing Center
07.2005 - 01.2011

Package Handler/Sorter

FedEx Ground
01.2004 - 11.2007

Cook/ Cashier

Dr. Martin Luther king Jr
09.2002 - 11.2007

Associate of Science And Business -

Colorado Technical University

Behavioral & Social Science Criminal Justice minor -

East-West University

Diploma -

William R. Harper high school
DORENDA CLARK