DORENDA L. WASHINGTON
Davie,USA
Summary
Dynamic and results-driven leader with over 25 years of experience, offering strategic expertise to drive organizational success. Strong background in HR and management, consistently excelling in recruiting and retaining diverse workforces, optimizing operational processes, and setting clear business direction and strategy. Commitment to delivering exceptional customer service instrumental in increasing value for customers and driving business growth. Consultative approach and strong leadership skills consistently achieve outstanding results.
Overview
37
37
years of professional experience
Work History
Director of Operations
Anita Petteway MD Medical Center
05.2023 - 10.2024
- Oversee the daily operations ensuring smooth and efficient functionality
- Responsible for recruiting, hiring and onboarding staff members
- Manage all HR functions, including performance reviews, incentive pay increases and handling of performance improvement plans and disciplinary actions when necessary
- Implement growth strategies and coordinate resource utilization to optimize practice efficiency
- Formulates policies, monitors budgets, overseeing programs and assessing patient satisfaction to enhance overall patient experience
- Set and achieve financial goals
- Ensure compliance with federal and state laws and mandates
Practice Manager
Serene Health OBGYN & Wellness
09.2015 - 05.2023
- Provides leadership for all the administrative and business operations for OBGYN practice, including hiring employees, ensuring compliance with regulations, and managing the budget of the practice
- Improved efficiency, Increased productivity, and reduce operational costs by 50% by developing Effective Operational Processes and Employee Performance Review plans as components of the successful business model
- Implemented new strategies and procedures to increase revenue generation by 12% over the course of one year
- Collaborated with team to increase engagement and drive accountability by 30%
Office Manager
Advanced Heart Care of South Florida
01.2012 - 09.2015
- Provided leadership for the daily operations by managing all Human Resource responsibilities
- Designed and implemented effective business strategies, workplace procedures, and patient services
- Provided exceptional customer service when addressing client inquiries or concerns whether in person, via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Store Manager
The Container Store
12.2009 - 01.2012
- Manage a team of 60+ employees while driving sales and ensuring that company goals in sales, payroll, and customer satisfaction are met
- Perform all aspects of Human Resource functions not limited to hiring, performance reviews, investigations, terminations, unemployment hearings, cash management and schedules
- Coach, mentor, train, and develop employees for leadership roles and responsibilities for continued growth and succession planning
- Achieved and exceeded stores financial goals through expense management and operational efficiencies resulting in increased store contribution year after year
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
International Flight Service Manager
American Airlines Inc.
12.1991 - 09.2006
- Managed 200+ International Flight Attendants
- Served as a Flight Attendant Recruiter, traveling to many locations nationally and internationally to conduct job fairs in order to recruit, hire and train flight attendants
- A member of the hiring task force to interview and hire flight service managers.
- Trained Flight Attendants at the airlines flight academy located at the DFW Headquarters.
- Chosen by American Airlines and APFA Union Group to be a member of the Mediation Team which resolved disputes between and management and flight attendants
- Provided leadership for task forces to test, present, train and/or implement new changes and procedures.
- Responsible for Human Resource responsibilities. Monitored flight attendance attendance, performance, conducted investigations, administered performance improvement plans, dismissals, monitored FMLA, etc.
Radio Station Business Manager
Phoenix Communication Group, Inc
03.1989 - 11.1991
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Assisted with hiring process and training of new employees.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
Human Resource Consultant
Navy Resale Activity
07.1987 - 03.1989
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed and implemented onboarding and orientation programs for new employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Developed and monitored employee recognition programs.
- Assisted with writing job postings and job descriptions for boards.
- Led conflict resolution efforts between employees, fostering improved working relationships among staff members.
- Represented the company at job fairs throughout the city to recruit new employees
Education
Master’s in Divinity -
Palm Beach Atlantic University
05.2025
Bachelor’s degree - Biblical Counseling
College of Biblical Studies
05.2010
Associates Degree (Teaching Certificate) - Biblical Studies
College of Biblical Studies
05.2008
Skills
- Human Resources
- Business Management and Development
- Operations Oversight
- Conflict Resolution
- Strategic Planning and Execution
- Data Driven Decision Making
- Change Management
- Talent Development
- Influence Leadership
- Trainer/Facilitator
- Public Speaking
- Process Improvement
Community Service
- March of Dimes, 01/01, Present, Selected as the March of Dimes Ambassador family (2001, 2002), Private visit with President George W. Bush at the White House’s Oval Office to discuss prematurity in America and ways to prevent it, Special guest on the Oprah Winfrey show to discuss miracle births
- Fountain of New Life Church, 02/11, Present, Pre-marital coaching for engaged couples, Assist with planning projects and events, Teach bible lessons to the congregation in large and small groups
- Alpha Kappa Alpha, Inc., Serves as Chapter’s Vice President, In Charge of Fundraisers to support scholarships and community initiatives, Organizes and spearheads monthly community activities
Timeline
Director of Operations
Anita Petteway MD Medical Center
05.2023 - 10.2024
Practice Manager
Serene Health OBGYN & Wellness
09.2015 - 05.2023
Office Manager
Advanced Heart Care of South Florida
01.2012 - 09.2015
Store Manager
The Container Store
12.2009 - 01.2012
International Flight Service Manager
American Airlines Inc.
12.1991 - 09.2006
Radio Station Business Manager
Phoenix Communication Group, Inc
03.1989 - 11.1991
Human Resource Consultant
Navy Resale Activity
07.1987 - 03.1989
Bachelor’s degree - Biblical Counseling
College of Biblical Studies
Associates Degree (Teaching Certificate) - Biblical Studies
College of Biblical Studies
Master’s in Divinity -
Palm Beach Atlantic University
Similar Profiles
Ashley McClainAshley McClain
Information Representative at Md Anderson Medical Cancer CenterInformation Representative at Md Anderson Medical Cancer Center
Carol WelkCarol Welk
Radiographic Technologist at University Of MD, Upper Chesapeake Medical CenterRadiographic Technologist at University Of MD, Upper Chesapeake Medical Center
Kenneth Roberto CoronaKenneth Roberto Corona
Terminal Clinical Experience at MD Anderson Medical Cancer CenterTerminal Clinical Experience at MD Anderson Medical Cancer Center
KAY-ANNE WALKERKAY-ANNE WALKER
HOUSEKEEPING/OFFICE MANAGER at Seminole Hard Rock Hotel & Casino - Hollywood, FLHOUSEKEEPING/OFFICE MANAGER at Seminole Hard Rock Hotel & Casino - Hollywood, FL
Haretha DrimalyHaretha Drimaly
Frontend and Backend Developer, UI Designer at MIT Atlas LabFrontend and Backend Developer, UI Designer at MIT Atlas Lab