Dorene Boateng
Grayson,GA
Summary
Motivated and fast-learning aspiring IT professional transitioning from healthcare administration into technology. Seeking an IT Security, AI, or Software Development Internship where I can apply strong problem-solving skills, customer service experience, and growing technical knowledge while continuing to build hands-on industry skills.
Overview
3
3
years of professional experience
Work History
Receptionist
Livi Family Medicine
02.2024 - Current
- - Troubleshoot patient portal login issues and guide users through password resets.
- - Manage digital scheduling systems and maintain accurate electronic records.
- - Handle high-volume communication with strong attention to detail.
- - Maintain HIPAA-compliant data entry and documentation.
Medical Assistant
Macley Family Practice
10.2023 - 01.2024
- - Used electronic health systems to document patient information accurately.
- - Assisted with device setup and helped patients understand digital forms.
- - Supported a fast-paced environment requiring multitasking and system accuracy.
Customer Service Associate
Publix
07.2022 - 03.2023
- - Solved customer issues with patience and professionalism.
- - Managed transactions and handled data with accuracy.
- - Strengthened communication and teamwork skills.
Education
Business Management -
Gwinnett Technical College
Phlebotomy Certificates - undefined
Lilburn Medical Institute
01.2023
GED - undefined
Discovery High School
01.2019
Skills
- IT and Security: Basic networking, system troubleshooting, security fundamentals, authentication concepts
- Tools: Microsoft Office, Slack, Zoom, Teams
- AI/Tech Interests: Prompt engineering, automation tools, chatbots, data handling, cloud fundamentals
- Soft Skills: Problem solving, communication, multitasking, documentation, customer support
Timeline
Receptionist
Livi Family Medicine
02.2024 - Current
Medical Assistant
Macley Family Practice
10.2023 - 01.2024
Customer Service Associate
Publix
07.2022 - 03.2023
Phlebotomy Certificates - undefined
Lilburn Medical Institute
GED - undefined
Discovery High School
Business Management -
Gwinnett Technical College
Additional Notes
- - Strong interest in cybersecurity fundamentals and hands-on labs.
- - Currently exploring AI tools to understand automation and workflow optimization.
- - Willing to learn quickly and take on new technologies.
- - Open to hybrid, on-site, or remote internship opportunities.