Summary
Overview
Work History
Education
Skills
Manager of Month 2014 and 2015
Sort Manager of Year 2004
Service Manager of Year 2003
Timeline
Generic

Dorene Johnson

Alvarado,TX

Summary

Seasoned Regional Logistics Manager with a proven track record at ACI Final Mile, enhancing operational efficiency and reducing costs. Expert in transportation and warehouse management, I excel in staff training and development. Achieved significant improvements in supply chain performance, demonstrating strong leadership and strategic planning skills.

Overview

25
25
years of professional experience

Work History

Regional Logistics Manager

ACI Final Mile
Grand Prairie, TX
06.2021 - Current
  • Developed and implemented regional logistics strategies to ensure effective delivery of goods across multiple locations.
  • Coordinated with vendors to reduce shipping costs while maintaining high quality standards.
  • Analyzed regional supply chain performance metrics to identify areas of improvement.
  • Managed a team of logistics professionals responsible for executing regional operations.
  • Created reports on all aspects of regional logistics activities, including cost reduction initiatives and process improvements.
  • Conducted regular reviews of warehouse operations, storage practices, security measures.
  • Maintained high standards of internal and external customer service.
  • Consistently met company and department objectives within budget and time constraints.
  • Maintained staffing as needed for daily operations to attain costs goals

Operations Manager

Pitney Bowes
Atlanta, GA
05.2011 - 05.2021
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Managed scheduling, training and inventory control.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Prepared staff work schedules and assigned team members to specific duties.

Senior Manager

Fed Ex Ground
Lafayette, IN
06.1999 - 09.2007
  • Managed a team of 100+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
  • Established effective communication channels between different departments within the organization.
  • Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
  • Oversaw quality assurance efforts to maintain high standards of product and service delivery.
  • Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
  • Managed crisis situations, implementing contingency plans to minimize impact on operations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

Bachelor of Science - Psychology

University of Kansas
Lawrence, KS
05-1999

Skills

  • Staff training and development
  • Transportation management
  • Warehouse management
  • Shipping and receiving operations
  • Documentation
  • Shipping documentation
  • Employee supervision
  • Work delegation
  • Shipment scheduling
  • Warehouse safety
  • Supplies inventory
  • Inventory control
  • Logistics oversight

Manager of Month 2014 and 2015

  • Providing service and production by hitting goals or exceding

Sort Manager of Year 2004

  • Consistently hitting hub production and safety goals for the year

Service Manager of Year 2003

  • Ran the most productive and safest area in hub

Timeline

Regional Logistics Manager

ACI Final Mile
06.2021 - Current

Operations Manager

Pitney Bowes
05.2011 - 05.2021

Senior Manager

Fed Ex Ground
06.1999 - 09.2007

Bachelor of Science - Psychology

University of Kansas

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Dorene Johnson