Dorene McClendon
Chicago,IL
Summary
Driven professional with a strong background in tax return preparation at Tax Refund Max, adept at financial recordkeeping and complex problem-solving. Excelled in enhancing client satisfaction and confidentiality, while also fostering positive relationships in diverse roles. Proven ability to manage deadlines and improve quality, showcasing exceptional document review and interpersonal skills. Deadline-oriented Tax Professional adept at quickly assessing customer needs, developing strategic plans and completing returns to maximize deductions and minimize liabilities. Pursuing role with tax preparation services organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tax Return Preparer
Tax Refund Max
01.2019 - Current
- Maximized client satisfaction by providing comprehensive tax return preparation services.
- Continuously updated skills through professional development courses to stay current with industry trends and advancements in taxation laws.
- Provided exceptional customer service by promptly addressing concerns or questions from clients regarding their taxes or finances.
- Managed a diverse clientele base, adapting strategies to address individual needs and requirements.
- Supported colleagues by sharing specialized knowledge on specific areas of taxation law when needed.
- Resolved discrepancies in financial records by conducting detailed investigations into client accounts.
- Educated clients on best practices for record-keeping and financial management to minimize future tax liabilities.
Bartender
Chicago Dogs
05.2020 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Daycare Assistant
Shining Star Childhood Center
09.2018 - 07.2021
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
- Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
- Built constructive and open relationships with families with forthright yet friendly communication.
Education
Associate of Arts - Social Work
Kennedy King College
6301 South Halsted06.2025
Skills
Deadline Management
Document Review
Client Confidentiality
Complex Problem-Solving
Financial Recordkeeping
Tax Deduction Maximization
Spreadsheet Management
Quality Improvement
Certification
- On-Premise Basset Alcohol Certification (American safety Council)
- Professional Certification in Customer Service (National Retail Federation)
- Food Service Manager Certification ( Illinois Department of Public Health
Timeline
Bartender
Chicago Dogs
05.2020 - 06.2023
Tax Return Preparer
Tax Refund Max
01.2019 - Current
Daycare Assistant
Shining Star Childhood Center
09.2018 - 07.2021
Associate of Arts - Social Work
Kennedy King College
- On-Premise Basset Alcohol Certification (American safety Council)
- Professional Certification in Customer Service (National Retail Federation)
- Food Service Manager Certification ( Illinois Department of Public Health
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