Managed daily office operations, ensuring efficient workflow and organization.
Managed scheduling of appointments and coordination of meetings for personnel.
Maintained accurate records and filing systems to support administrative functions.
Supported communication efforts by drafting emails and correspondence for internal teams.
Operated office equipment, including printers and copiers, maintaining functionality and supplies.
Learned software applications for document management, enhancing efficiency in daily tasks.
Responded to inquiries from callers seeking information.
Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Streamlined office processes by implementing efficient filing and organizational systems.
Reduced errors in documentation by meticulously proofreading and editing written materials.
Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
Doctor's Assist/. Medical Office Technologist
David Medford MD Ophthalmology
Collaborated with team members to streamline office processes and improve productivity
Managed filing system, entered data and completed other clerical tasks.
Conducted comprehensive eye examinations to diagnose and treat various ocular conditions.
Collaborated with surgical teams to facilitate outpatient procedures and enhance patient care.
Educated patients on preventative care and post-operative instructions for optimal recovery.
Utilized advanced diagnostic equipment, including OCT and visual field analyzers, for precise assessments.
Assisted in developing treatment plans tailored to individual patient needs and conditions.
Engaged in ongoing professional development to stay current with advancements in ophthalmology practices.
Participated in community outreach programs to promote eye health awareness and screenings.
Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
Promoted effective collaboration among healthcare staff to enhance patient care delivery.
Contributed to ongoing professional development by actively participating in continuing education courses, workshops, and seminars related to clinical practice advancements.
Streamlined clinic operations, implementing efficient scheduling and documentation practices.
Collaborated with public health agencies on community outreach programs promoting wellness initiatives targeting specific population needs.
Advocated for patient rights, ensuring ethical considerations were prioritized in all clinic operations and treatment decisions.
Increased patient adherence to treatment plans by simplifying medical jargon into understandable language during consultations.
Conducted detailed patient assessments to identify symptoms and accurately diagnose conditions, leading to more effective treatment plans.
Negotiated with insurance companies to secure coverage for new, effective treatments not previously included in plans.
Collected, recorded and maintained patient medical history, reports and examination results.
Provided and managed direct patient care by conducting physical examinations, evaluations and assessments to determine diagnosis.
Completed routine physical exams and diagnostic tests to provide accurate diagnosis.
Conducted research and stayed current with medical advancements, contributing to growth of medical knowledge.
Assisted in patient data management using electronic health record systems.
Supported ophthalmologists with diagnostic imaging and testing procedures.
Medical Assistant/Technologistnt/Receptionist
Dr. Vivian Chen MD
Monitored patient progress to ensure effective treatment.
Diagnosed and treated patients suffering from chronic conditions.
Participated in quality improvement initiatives to optimize clinical processes and enhance overall patient care standards.
Enhanced collaboration among healthcare team members for optimal patient care delivery.
Management Assistant
Ramada Renaissance Hotel
Assisted senior management with implemented procedures that increased productivity, fostering a collaborative work environment.
Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
Oversaw training and onboarding process for all newly hired employees.
Drove sales and customer service while assisting guests with food and beverage services.
Increased client satisfaction through prompt response to inquiries and resolution of issues.
Marketed food and beverage services and benefits to local businesses.
Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
Coordinated scheduling for staff and logistics for team meetings and events, enhancing operational efficiency.
Data Entry Clerk
Citizen Action/Environmental Federation
Assisted in preparing reports and presentations, streamlining data collection processes for management review.
Developed and maintained filing systems, improving document retrieval times by organizing resources effectively.
Researched to aid decision-making processes, offering valuable insights for departmental strategies.
Carried out extensive research using a range of resources to facilitate professional staff in routine and special project tasks.
Streamlined office operations by implementing efficient systems for file management and document organization.
Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
Prepared and charted data and metrics for detailed status reports.
Recorded time allocated to projects and updated master tracking documents.
Streamlined communication between departments, enhancing operational efficiency with establishment of clear protocols.
Optimized administrative processes by adopting new software tools, significantly reducing time spent on routine tasks.
Organized and maintained digital and physical filing systems to ensure easy access to critical company documents.
Facilitated effective communication channels between senior management and staff, contributing to cohesive and informed workplace.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Completed daily logs for management review.
Performed wide-ranging administrative, financial and service-related functions.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Proofread and edited documents for accuracy and grammar.
Managed data and correspondence to secure information across complex landscapes of organizational departments.
Collections Agent/ Skip Tracer
Citibank Visa & Mastercard
Managed collection calls to customers, ensuring timely payments and resolution of account discrepancies.
Assisted in maintaining accurate records of customer interactions and payment histories using CRM software.
Developed effective communication strategies to negotiate payment plans with clients experiencing financial difficulties.
Monitored outstanding accounts and collaborated with team members to prioritize collections efforts effectively.
Educated customers on payment options and consequences of delinquency, promoting financial literacy and accountability.
Evaluated account statuses regularly to identify at-risk accounts for proactive follow-up actions.
Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Processed payments and applied to customer balances.
Maintained high volume of calls and met demands of busy and productive group.
Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Increased productivity levels through efficient time management and prioritization of daily tasks.
Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
Contributed to a positive team atmosphere by providing support, and participating in departmental initiatives.
Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
Worked with customer to create debt repayment plan based on current financial condition.
Entered client details and notes into system for interdepartmental access and review.
Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Responded to customer inquiries and provided detailed account information.
Trained new team members on scripts, company services, and collection strategies.
Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Doctor's Assistant
Dermatology Associates -Diana E. Trusky MD
Coordinated scheduling for patient appointments, optimizing daily clinic operations.
Supported dermatological procedures by preparing examination rooms and sterilizing instruments.
Educated patients on skincare regimens and post-treatment care instructions, enhancing patient understanding.
Monitored patient vitals during consultations, ensuring comfort and safety throughout visits.
Implemented electronic health record updates, improving data retrieval efficiency for patient histories.
Reduced wait times for patients by efficiently triaging incoming cases and prioritizing those requiring urgent attention.
Ensured accurate diagnoses through meticulous collection of patient history, symptoms, and relevant data for physician review.
Continuously enhanced knowledge of medical advancements through active participation in professional development opportunities such as workshops, seminars or conferences.
Enhanced patient satisfaction by providing compassionate care and addressing concerns promptly.
Supported physicians in conducting physical examinations, performing diagnostic tests, and interpreting results to inform appropriate interventions.
Maximized the time physicians could spend on direct patient care by efficiently handling administrative tasks such as insurance verification, billing inquiries, and scheduling appointments.
Contributed to optimal patient outcomes by assisting in surgical procedures and ensuring a sterile environment.
Facilitated effective communication between patients and healthcare providers through timely documentation of all encounters in electronic health records systems.
Prevented complications during surgeries by anticipating physician needs, preparing instruments, and handing them off as required during procedures.
Assisted physicians during surgeries and other medical procedures to treat patients appropriately and safely.
Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
Conducted physical examinations to assess patients' health and current condition for optimal treatment.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Prepared lab specimens for diagnostic evaluation.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Implemented care and efficiency improvements to support and enhance office operations.
Assisted in patient intake and management, ensuring accurate documentation and data entry.
Education
Medicinae Doctor - Internal Medicine
Rutgers NJ Medical School (UMDNJ)
Newark, NJ
Bachelor Of Arts - Biology/Psychology Pre-Medicine
Rutgers University
New Brunswick, NJ
Timeline
Office Administrative Assistant
Pilgrim Baptist Church Inc.
Doctor's Assist/. Medical Office Technologist
David Medford MD Ophthalmology
Medical Assistant/Technologistnt/Receptionist
Dr. Vivian Chen MD
Management Assistant
Ramada Renaissance Hotel
Data Entry Clerk
Citizen Action/Environmental Federation
Collections Agent/ Skip Tracer
Citibank Visa & Mastercard
Doctor's Assistant
Dermatology Associates -Diana E. Trusky MD
Medicinae Doctor - Internal Medicine
Rutgers NJ Medical School (UMDNJ)
Bachelor Of Arts - Biology/Psychology Pre-Medicine
