Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Doresa Lajci

Bronx,NEW YORK

Summary

Dedicated and collaborative student with a strong commitment to quality work and a passion for public service. Proven ability to build positive relationships in diverse settings, showcasing adaptability and a keen understanding of organizational dynamics. Punctual and reliable, I bring enthusiasm and a focus on collective goals to every team and project.

Overview

8
8
years of professional experience

Work History

Cashier

ABC Super Stores
06.2020 - Current
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising, and customer service.

Babysitter

Family Company
04.2016 - 05.2019
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.

Cashier

Jewelry Store
01.2018 - 02.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.

Education

No Degree - Accounting And Finance

Lehman College of The City University of New York
The Bronx, NY
05.2025

High School Diploma -

Gymnasium Bedri Pejani
Peje, Kosovo
05.2018

Elementary School -

Skender Ceku
Peje, Kosovo
05.2015

Skills

  • Quick Learner
  • Product Recommendations
  • Currency Counting
  • Inventory Control
  • Cash Management
  • Customer Service Management
  • Refunds and Exchanges
  • Schedule Coordination
  • New Hire Training
  • Flexible Schedule
  • Positive Attitude

Languages

Albanian
Native or Bilingual
English
Professional Working

Timeline

Cashier

ABC Super Stores
06.2020 - Current

Cashier

Jewelry Store
01.2018 - 02.2019

Babysitter

Family Company
04.2016 - 05.2019

No Degree - Accounting And Finance

Lehman College of The City University of New York

High School Diploma -

Gymnasium Bedri Pejani

Elementary School -

Skender Ceku

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Doresa Lajci