Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Doretha Bembry

Elizabeth,N.J.

Summary

To utilize my excellent Retirement Coordinator, Administration Assistance & Researching skills to gain a more valuable work experience. I have the ability to learn quickly and I have a strong desire to excel and lead to a managerial position with the Company.

Overview

25
25
years of professional experience

Work History

Retirement Benefits Administration Department - Supervisor

Conduent HR Solutions, LLC
Secaucus, N.J.
09.2007 - Current
  • Explains retirement benefit plan policies, procedures, and legal requirements to employees and beneficiaries
  • Conducts retirement and benefits-related calculations and analysis including repurchase of service, withdrawal of contributions, and deferred retirement
  • Researches and recommends appropriate benefits plans and services based on data analysis
  • Conducts group benefits presentations for and/or individual interviews with employees regarding retirement and pension options
  • Acquires and distributes relevant information and documentation to plan participants and beneficiaries
  • Develops and maintains records of participants and beneficiaries including active, deferred, retired, and separated members
  • Serves as a liaison between beneficiaries and participants and the plan administrator, handling or facilitating requests for contribution adjustments, refunds, and other administrative changes
  • Coordinates with actuaries, plan administrators, accountants, and other professionals to provide verified and compiled data for administration of benefits
  • Assists with open enrollment for retiree insurance benefits
  • Proactively manage HR systems in order to ensure data integrity
  • Leverage SAP for reporting and streamlining of HR processes (LOA tracking)
  • Partner with HRIS on resolving SAP issues
  • Maintained knowledge of legal and regulatory changes, trends, and other developments affecting retirement benefits
  • Performs other duties as assigned

Tier 1 & 2 Leave of Absence Case Specialist

American Express Health & Welfare
09.2007 - 01.2011
  • Manage and track LOA process manually and with outside administrator for both non-union and union population, collaborating between management, in addition to NBCU Benefits and Payroll as needed
  • Maintained quality assurance goals were met by reviewing co-workers claims and by documenting all inbound/outbound calls for claim inquiries
  • Assistance with New Hires benefits package enrollments also refers to the process where a newly hired employee selects which health insurance, retirement plan, and other optional benefits they want to participate in from their employer's benefits package within a specific timeframe after starting their job, typically through an online portal or by completing paperwork; this allows them to access coverage starting on their chosen effective date
  • Sends necessary paperwork to employees, process claims, and tracks time off due to all Leave of Absence including but not limited to: Personal leave, Workers Compensation, FMLA, Parental Leave, Professional Leave and Disability
  • Knowledge of medical disability management Desired Characteristics
  • Professional and personable with the ability to exercise sound judgment when dealing with sensitive and confidential matters
  • Ability to prioritize effectively, think independently and problem solve to ensure all projects are completed in an effective and timely manner
  • Provided assistance with helping on-boards new hires, introduces them to their team, and assists with initial documentation and paperwork

Warranty Department/Customer Service Representative

Foremost Group Inc.
East Hanover, N.J.
07.2004 - 05.2006
  • Processes warranty claims on a timely basis for each franchise or distributor
  • Processes all warranty paperwork to ensure proper documentation
  • Verifies criteria required by factory or distributor
  • Respond to email sent by Major Department Stores & Customer base on order importance and chronological date
  • Created claim forms for Trucking Company’s regarding damage merchandise
  • I also assist Customer‘s daily with replacement parts for Outdoor/Indoor Kitchen & Bath items on a daily base
  • I charged and credited customer’s credit cards also assist customer representatives in locating informational data, enhance services via telephone mode
  • Maintained and created large database files and indexes
  • Managed and researched material for over 200 cases Work

Commercial & Personal Line Department/Customer Service Representative

Chubb Group Insurance Co.
Florham Park, N.J.
06.2000 - 04.2003
  • Created all Appraisal Increase letter for Electronic Suspense and Inspections Database based on order importance and chronological date
  • Ordered all Prospect Inspections, Newlines application, all MVR’s and also Bill of Sales
  • Quoting 30+ Vehicles to one Auto policy belonging to businesses the Company Insured
  • Work effectively with other staff members to accomplish work and departmental projects
  • Accurately and efficiently processes the account including transaction recording and other functions
  • Responsible for invoicing and maintaining customer records
  • Independently enters and maintains accounts/policies in AMS360 while maintaining a current suspense; reviews insurance policies and endorsements for accuracy; reviews contracts and special certificate of insurance requests for compliance and response to insured

Education

Certificate - Computerized Business Office Specialist/Administration Secretarial Course

Essex County College
Newark, N.J.
01.2004

Certified Nurse Assistance (CNA) -

07.1996

High School Diploma -

Penn Foster High School
Scranton, PA

Skills

  • Microsoft Office
  • SAP
  • HRIS
  • Internet Explorer
  • Participant Account Servicing System (PASS)
  • People-soft

References

Available Upon Request

Timeline

Retirement Benefits Administration Department - Supervisor

Conduent HR Solutions, LLC
09.2007 - Current

Tier 1 & 2 Leave of Absence Case Specialist

American Express Health & Welfare
09.2007 - 01.2011

Warranty Department/Customer Service Representative

Foremost Group Inc.
07.2004 - 05.2006

Commercial & Personal Line Department/Customer Service Representative

Chubb Group Insurance Co.
06.2000 - 04.2003

Certificate - Computerized Business Office Specialist/Administration Secretarial Course

Essex County College

Certified Nurse Assistance (CNA) -

High School Diploma -

Penn Foster High School

Similar Profiles

CREATE PROFILE
Doretha Bembry