Doretta Corpening
Buffalo,NY
Summary
Experienced and detail-oriented registered medical assistant with over 15 years of expertise in medical office settings and remote. Proficient in utilizing electronic medical records, managing patient scheduling, and delivering exceptional customer service. Skilled in EHR systems, patient assessments, and clinical skills, with certifications in CPR, BLS, and RMA. Knowledgeable in HIPAA regulations, medical records, community outreach and women health. Highly organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Demonstrates a willingness to take on additional responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Office Assistant/ Orthopedic Clinic
Erie County Medical Center Corporation
06.2023 - 02.2025
- Maintained accurate electronic medical records (EMR) for all patients, including updating personal information, medical history, and treatment plans
- Managed patient scheduling and appointment coordination, ensuring efficient flow of daily operations
- Performed administrative tasks such as answering phone calls, responding to inquiries, and managing correspondence
- Coordinated referrals to specialists and scheduled necessary diagnostic tests for patients
- Verified insurance coverage and processed billing information accurately to facilitate timely reimbursement
- Provided exceptional customer service by addressing patient concerns or complaints in a professional manner
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations at all times
- Scheduled follow-up appointments for patients based on physician recommendations or treatment plans
- Collaborated with insurance companies to verify coverage eligibility prior to appointments or treatments
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Registered Medical Assistant
Catholic Health Mercy Woman's Health Center
04.2022 - 06.2023
- Positively interacts with patients, families, colleagues, and care providers in a respectful, courteous, confidential, and caring manner to achieve the primary goal of customer satisfaction
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
Outreach Care Specialist
BCBS/Amerigroup Real Solutions
05.2019 - 12.2021
- Responsible for ensuring that approximately 50 member treatment plans are followed in less complex cases
- Identify ways to improve the health of our members and meet quality goals
- Referred patient, client, and family to community resources for housing and treatment to assist in recovery from mental and physical illness, following through to ensure service efficacy
- Maintained accurate documentation of all outreach activities, supporting ongoing evaluation and reporting efforts.
- Collaborated with external organizations to expand resource networks, increasing support options for patients in need.
- Monitored patient progress with regular check-ins, ensuring adherence to recommended care plans.
Health Program Rep
BCBS/Amerigroup Real Solutions
06.2017 - 05.2019
- Gather and record appropriate member information in accordance with policies and procedures via telephone
- Encourages over 50 members to participate in the Care Management programs by providing information about the program, outlining program features/value, and explaining available services
- Planned and attended various outreach events to promote health and wellness for members
- Improved patient outcomes by implementing health education programs and providing resources for community members.
- Strengthened partnerships with local organizations, resulting in increased access to services and resources for community members.
HEDIS Record Collector
CareNational Healthcare Services, LLC
01.2017 - 05.2017
- Initiate contact with and collected member's records from various medical offices in Western New York and the surrounding area
- Deep dive research into HEDIS (Healthcare Effectiveness Data and Information Set) to help improve GAP in care
- Perform data searches on internal claims systems FACETS, HealtheLink, and the HEDIS database
- Organize medical records and submit them for HEDIS Abstractor review
Lead Medical Office Assistant
Community Health Center of Buffalo, Inc
05.2007 - 06.2015
- Promoted to Lead MOA within 2 years due to extensive knowledge of departmental logistics and personnel
- Streamlined office procedures to increase efficiency and effectiveness of MOA staff
- Directed clinic flow to minimize patient wait times and provider work flow impact
- Member of the two-person team responsible for creating and organizing the Gynecology (2009) and Family Planning (2013) departments for the Buffalo location
- Managed inventory to guide ordering and ensure proper and adequate room and procedure supplies
- Patient-Provider liaison: Appointment scheduling; Procedure counseling; Exit care plan counseling
- MOA-Management liaison:
- Review performance of MOA staff and assign staff to provider/departments based on strengths
- Reinforce training to staff to ensure proficiency, standards compliance and quality patient care
Education
RMA - Medical Assistant
University of Buffalo
Buffalo, NY05.2007
High school diploma or GED - General Studies
Adult Learning Center
Buffalo, NY01-1992
Skills
- Multitasking and organization
- Healthcare navigation
- Multicultural competence
- Team collaboration
- HIPAA compliance
- Computer skills
- EMR / EHR
- Problem-solving
- Microsoft office proficiency
- Patient care coordination
- Patient registration
- Insurance authorizations
Certification
- CPR Certification
- Registered Medical Assistant (RMA)
- Certified Medical Assistant
- BLS Certification
Timeline
Medical Office Assistant/ Orthopedic Clinic
Erie County Medical Center Corporation
06.2023 - 02.2025
Registered Medical Assistant
Catholic Health Mercy Woman's Health Center
04.2022 - 06.2023
Outreach Care Specialist
BCBS/Amerigroup Real Solutions
05.2019 - 12.2021
Health Program Rep
BCBS/Amerigroup Real Solutions
06.2017 - 05.2019
HEDIS Record Collector
CareNational Healthcare Services, LLC
01.2017 - 05.2017
Lead Medical Office Assistant
Community Health Center of Buffalo, Inc
05.2007 - 06.2015
RMA - Medical Assistant
University of Buffalo
High school diploma or GED - General Studies
Adult Learning Center
Similar Profiles
Amy RuttyAmy Rutty
Registered Nurse, Intensive Care Unit at Erie County Medical Center Corporation, ECMCCRegistered Nurse, Intensive Care Unit at Erie County Medical Center Corporation, ECMCC
Michelle Mooney, RN CCMMichelle Mooney, RN CCM
Nurse Case Manager- Ambulatory Care at Erie County Medical Center Corporation, ECMCCNurse Case Manager- Ambulatory Care at Erie County Medical Center Corporation, ECMCC
Sara RobertsSara Roberts
Clinical Documentation Specialist at Erie County Medical Center Corporation, ECMCCClinical Documentation Specialist at Erie County Medical Center Corporation, ECMCC