Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Doretta D. Evans

Addison,TX

Summary

Experienced with bar management and team leadership, ensuring smooth and efficient operations. Utilizes strong communication and organizational skills to enhance team performance and customer satisfaction. Track record of effective inventory management and conflict resolution.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Bartender Supervisor

Hilton Graduate Dallas
09.2021 - 03.2025
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Increased overall revenue with creative drink promotions and themed events.
  • Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
  • Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
  • Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
  • Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.

Server

State & Allen Restaurant
11.2015 - 02.2020
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Texas Beef Fish & Fowl
04.2009 - 08.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Customer Service Rep

Telvista Inc
01.2006 - 10.2012
  • Took calls daily for all 7-Eleven issues. Calls included Customer Relations, Franchising, and Loss Prevention. All calls were documented with complete and accurate detail. High call volume.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Lead Server/Trainer

Cheddars Restaurant
06.2003 - 01.2006
  • Serviced multiple table stations; delivered orders with accuracy in a timely fashion; handled vast amounts of cash, and credit cards. Both shifts worked- open and close. Responsible for assigning all servers their work stations, and assisted with interview process once becoming Lead Server. Trained new hires and prepared them to serve.
  • Increased staff retention through effective communication and fostering a positive work environment.
  • Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
  • Streamlined server training processes for improved efficiency and consistency in service delivery.
  • Reduced order errors by implementing clear communication strategies between servers and kitchen staff.
  • Actively participated in weekly management meetings, contributing valuable insights and suggestions to enhance overall restaurant operations.
  • Organized server schedules to maximize staffing efficiency while accommodating individual availability requests whenever possible.
  • Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.

Customer Service Rep/AP Clerk

Hotels.com
07.1996 - 06.2003
  • Processed all invoices received. Statements for the patrons’ stay were from hotels worldwide. Serious monetary transactions were conducted and shipped out to the hotels by the clerk promptly. Telephone duties occurred in researching and/or tracking invoices and payments.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Streamlined invoice processing by implementing a new accounts payable system.
  • Prepared schedules and analyses to support finance function.
  • Applied customer payments to accounts on day of receipt.
  • Reduced late payments by closely monitoring aging reports and following up with vendors.
  • Reconciled client accounts to facilitate compliant, timely, and accurate payments.
  • Collaborated with other departments to ensure accurate expense allocation for financial reporting.
  • Conducted thorough audits on accounts payable records, identifying discrepancies and resolving issues promptly.
  • Enhanced data integrity by maintaining meticulous records of all transactions and reconciliations.

Education

PCT License - Nursing

PCI Health Training Center
Dallas, TX
01.2006

Fast Track Certification Course - Office Skills

Mountain View Community College
Dallas, TX
01-1991

High School Diploma -

R.L. Turner High Sc
Carrollton, TX
05-1991

Skills

  • Strong communication skills in both oral and written formats
  • Strong organizational skills
  • Effective customer service skills
  • Deadline adherence
  • Skilled in document creation and email management
  • Effective independent contributor
  • Skilled in data analysis using spreadsheets
  • Collaborative team member
  • Strong ability to manage multiple tasks
  • Courteous phone handling
  • Task delegation
  • Employee scheduling

Certification

  • TABC
  • FOOD

Languages

English

Interests

  • Engaging in food photography and sharing culinary creations on social media
  • Creative Writing
  • Drawing and Painting
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Crafting and DIY Projects
  • Photography
  • Regularly practice mindfulness and meditation for overall wellness
  • Swimming
  • Road Trips
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Documenting and sharing travel experiences

Timeline

Bartender Supervisor

Hilton Graduate Dallas
09.2021 - 03.2025

Server

State & Allen Restaurant
11.2015 - 02.2020

Server

Texas Beef Fish & Fowl
04.2009 - 08.2015

Customer Service Rep

Telvista Inc
01.2006 - 10.2012

Lead Server/Trainer

Cheddars Restaurant
06.2003 - 01.2006

Customer Service Rep/AP Clerk

Hotels.com
07.1996 - 06.2003

PCT License - Nursing

PCI Health Training Center

Fast Track Certification Course - Office Skills

Mountain View Community College

High School Diploma -

R.L. Turner High Sc

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