Doretta Easter-Sykes
St Louis,MO
Summary
Accomplished Executive Assistant, adept in administrative support and office management. Expert in handling confidential information and enhancing operational efficiency. Proven track record in improving employee satisfaction and client relations through meticulous attention to detail and strong problem-solving skills. Demonstrates exceptional software knowledge and customer service orientation, contributing to significant organizational achievements. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Executive Assistant
City of St. Louis
03.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Supported strategic planning sessions, providing logistical support and compiling necessary background materials.
- Enabled timely project completion by coordinating resources and timelines across multiple departments.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Took notes and dictation at meetings.
Real Estate Specialist
City of St. Louis
11.2022 - 03.2023
- Delivered informative presentations on market trends, investment opportunities, and property values to various stakeholders.
- Expedited closing process with meticulous attention to detail, ensuring all parties met their contractual obligations.
- Negotiated favorable contract terms for clients by leveraging market knowledge and strong communication skills.
- Cultivated long-lasting relationships with clients through consistent follow-up and commitment to addressing their needs.
- Enhanced client satisfaction by providing exceptional customer service and timely updates on property transactions.
- Evaluated commercial real estate opportunities for investors while considering factors such as location, growth projections, ROI potential.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed and executed confidential documents, contracts and disclosures.
Payroll Specialist
City of St. Louis
07.2022 - 12.2022
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for 300 employees to comply with predetermined company guidelines.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Reviewed time records for 300 employees to verify accuracy of information.
- Coordinated annual open enrollment process for employee benefits, ensuring seamless integration into the payroll system.
- Improved employee satisfaction with timely and accurate payroll processing, addressing inquiries and resolving issues promptly.
- Identified and corrected payroll discrepancies, ensuring employees were paid accurately and fostering trust within workforce.
- Audited timesheets and payroll records for accuracy.
- Tracked employee vacation, sick and personal time.
- Generated reports to track employee time and attendance.
- Maintained confidentiality of employee records and payroll information.
Office Manager
Roberta's Home Health
01.2019 - 10.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Processed payroll for employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Science - Business Administration And Management
Columbia College
Columbia, MO05.2017
Skills
- Executive Support
- Administrative Support
- Office Management/Administration
- Strong Problem Solver
- Schedule & calendar planning
- Meticulous attention to detail
- Information confidentiality
- Customer Service-Oriented
- Staff Management
- Business Administration
- Conflict Management
- Software Knowledge
Timeline
Executive Assistant
City of St. Louis
03.2023 - Current
Real Estate Specialist
City of St. Louis
11.2022 - 03.2023
Payroll Specialist
City of St. Louis
07.2022 - 12.2022
Office Manager
Roberta's Home Health
01.2019 - 10.2021
Bachelor of Science - Business Administration And Management
Columbia College
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