Doretta Maloney
Seaford,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Store Team Member
Tractor Supply Company
05.2020 - 01.2021
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
Cashier
Lowes Home Centers
02.2017 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Teller
Tidemark Federal Credit Union
11.2013 - 07.2014
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Assistant Real Estate Title Searcher
Hudson, Jones, Jaywork & Fisher, P.A.
10.2005 - 09.2010
- Maintained detailed records of completed searches, allowing for easy reference and retrieval when needed.
- Effectively managed multiple projects simultaneously while maintaining high levels of organization and prioritization skills.
- Reduced errors in title reports by conducting thorough research and double-checking all documents.
- Researched ownership interests and liens on real estate properties.
- Utilized various online databases and public land records to verify ownership information.
- Examined land records and identified potential problems with title search results.
International Delaware Company Coordinator
Harvard Business Services
07.2004 - 07.2005
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Used job-related software to draft and finalize written correspondence and documentation.
- Prepared a large array of custom documents for each clients specific needs.
Education
High School Diploma -
Chestertown Christian Academy
Chestertown, MD05.1984
Skills
- Cleanliness and hygiene
- Workplace Safety
- Store maintenance
- Reliability and punctuality
- Goal-oriented mindset
- Cash Handling Accuracy
- Data entry proficiency
- Customer Service
- Attention to Detail
- Honest and Dependable
- MS Excel
- MS Word
- Outlook
Timeline
Store Team Member
Tractor Supply Company
05.2020 - 01.2021
Cashier
Lowes Home Centers
02.2017 - 07.2019
Teller
Tidemark Federal Credit Union
11.2013 - 07.2014
Assistant Real Estate Title Searcher
Hudson, Jones, Jaywork & Fisher, P.A.
10.2005 - 09.2010
International Delaware Company Coordinator
Harvard Business Services
07.2004 - 07.2005
High School Diploma -
Chestertown Christian Academy