Doretta Richardson
Smyrna,GA
Summary
Proven professional with a track record of reliability and excellent problem-solving skills, honed across roles from Truck Driver at Global Solutions to Sales Associate at InfoCision. Excelled in enhancing patient comfort at Roswell Skilled Nursing, showcasing empathy and strong work ethic. Proficient in Microsoft Excel and adept at building relationships, consistently exceeding employer expectations without exceeding a 55-word limit.
Overview
24
24
years of professional experience
Work History
Truck Driver
Global Solutions
Chicago, IL
08.2017 - 03.2023
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Collaborated with dispatchers to optimize delivery schedules, maximizing efficiency in daily operations.
- Contacted dispatch to report delivery incidents and determine best methods for resolution.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Order Selector
Staples
Austell, GA
02.2016 - 03.2017
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
State Tested Nursing Assistant
Roswell Skilled Nursing
Roswell, GA
01.2014 - 01.2017
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Facilitated personal hygiene management, feeding and ambulation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
State Tested Nursing Assistant
Mars Employment
Mayfield Heights, OH
05.1999 - 10.2013
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Sales Associate
InfoCision
Akron, OH
05.2000 - 12.2004
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Applied Science - Business Management
Kaplan University
Davenport, IA03-2022
GED -
Collinwood
Cleveland, OH01-2002
Skills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- While some of these certifications may be more specific to certain types or levels of retail sales roles, they represent a broad spectrum of professional development opportunities for individuals seeking to advance their career in retail sales.
- Certified E-Commerce Consultant (CEC) - The Institute of Certified E-Commerce Consultants.
Accomplishments
- Achieved Consistent on time delivery results by introducing efficient route planning software for logistic tasks.
- Achieved high customer satisfaction ratings by utilizing strong communication skills software (like dispatch tools) for customer service tasks.
- Resolved product issue through consumer testing.
- Supervised team of 3 staff members.
- Achieved max team work through effectively helping with changing,feeding,and rounds.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Truck Driver
Global Solutions
08.2017 - 03.2023
Order Selector
Staples
02.2016 - 03.2017
State Tested Nursing Assistant
Roswell Skilled Nursing
01.2014 - 01.2017
Sales Associate
InfoCision
05.2000 - 12.2004
State Tested Nursing Assistant
Mars Employment
05.1999 - 10.2013
Associate of Applied Science - Business Management
Kaplan University
GED -
Collinwood