Dorette Speaks
East Orange,NJ
Summary
Detailed Tite processor and funder. Dedicated employee is known for punctuality and pursing employment options where good customer service and a positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success and to work in a progressive organization.
Overview
39
39
years of professional experience
Work History
Funding Processor
Simplicity Title LLC
07.2016 - 01.2024
- Responsible for turning in the final documents for the lender after the load close
- Responsible for making sure all documents are in order and the mortgage fund makes it to the correct parties promptly
- Collected, organized, and logged paperwork from the field to coordinate efficient closings
- Interacted and worked with different lenders, creditors, and recording offices
- Analyzed real estate records to verify property facts and details
- Shared findings with attorneys or client representatives with detailed reports
Title Processor
Elite Title Group LLC
07.2006 - 06.2016
- Maintained regular communications with clients to discuss and resolve issues
- Performed title searches, ordered reports, and obtained clearance documents
- Evaluated documents to determine property ownership
- Processed and maintained title files, implementing security measures to protect data
- Collected, organized, and logged paperwork from the field to coordinate efficient closings
- Analyzed real estate records to verify property facts and details
- Copied and summarized recorded documents such as mortgages, trust deeds, and contracts affecting property titles
Title Processor
Garden State Title LLC
04.2000 - 07.2006
- Prepared and issued title commitments and title insurance policies based on information compiled from title searches
- Determined realistic closing dates and scheduled proceedings
- Produced disclosures and disbursements for closings
- Shared findings with attorneys or client representatives with detailed reports
- Supported title office administrative operations and helped obtain missing clearances, financial documentation, and correspondence
- Summarized legal or insurance documents
- Verified accuracy and completeness of land-related documents accepted for registration
- Evaluated documents to determine property ownership
- Processed and maintained title files, implementing security measures to protect data
- Performed title searches, ordered reports and obtained clearance documents
Data Entry Clerk/Administrative Assistant
Quest Title Agency
01.1998 - 04.2000
- Documented conversations with customers to track requests, problems, and solutions
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Uphold strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Consulted with customers to determine the best methods to resolve service and billing issues
Customer Service Representative
LCS Direct Marketing
06.1992 - 05.1998
- Documented conversations with customers to track requests, problems and solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Uphold strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
Mail Handler
US Postal Service
10.1988 - 06.1992
- Operated mail processing equipment and manually sorted mail
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
- Weighed parcels, calculating cost based on type, total weight, and final destination
Accounts Payable Clerk
Basco All American Sports
04.1988 - 06.1992
- Accurately processed debit and credit transactions on accounts
- Computed and edited daily activities using spreadsheets
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets
- Handled all invoices and purchase orders by properly logging into the system
- Assessed data and information to check entries, calculations, and billing codes for accuracy
Administrative Assistant/Data Analyst
American International ADJ
08.1985 - 11.1985
- Completed quality assurance reviews to assess the accuracy of data and validate results
- Processed insurance checks
- Processed and filed customer inquiries
- Assisted branch manager in day to day activities
- Performed accurate data entry of pertinent information
Education
Rising Tide Capital Inc
Jersey City, NJTravel Institute of America
Jersey City, NJ07.1985
High School Diploma -
Snyder High School
Jersey City, NJ06.1984
Skills
- Excellent Communication Skills
- Collaboration & Teamwork
- Hard Working
- Organizational Skills
- Customer Relations
- Communication Skills
- Customer Service
Timeline
Funding Processor
Simplicity Title LLC
07.2016 - 01.2024
Title Processor
Elite Title Group LLC
07.2006 - 06.2016
Title Processor
Garden State Title LLC
04.2000 - 07.2006
Data Entry Clerk/Administrative Assistant
Quest Title Agency
01.1998 - 04.2000
Customer Service Representative
LCS Direct Marketing
06.1992 - 05.1998
Mail Handler
US Postal Service
10.1988 - 06.1992
Accounts Payable Clerk
Basco All American Sports
04.1988 - 06.1992
Administrative Assistant/Data Analyst
American International ADJ
08.1985 - 11.1985
Rising Tide Capital Inc
Travel Institute of America
High School Diploma -
Snyder High School
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