Doreysha Scott

• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted patients with self-administered medications.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Turned and repositioned patients to prevent bedsores.
• Contributed to efficient healthcare operations by ordering necessary supplies and maintaining accurate inventory records.
• Counted and recorded medication inventory routinely to maintain medication security and control.
• Facilitated personal hygiene management, feeding and ambulation.

• Advised clients on areas such as posture, at-home exercises and stretches.
• Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
• Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
• Provided clear, concise instructions to clients to prepare for massage services.

• Transported clients to medical and dental appointments to provide support.
• Provided compassionate and patient-focused care to cultivate well-being.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
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Addressed and resolved customer product complaints empathetically and professionally

Defused volatile customer situations calmly and courteously

Effectively managed a high-volume of inbound and outbound customer calls