Dorgelis Quinones
Hialeah ,Florida
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals as well as for utilizing communication and empathy to build strong customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Athenahealth
01.2021 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Sales Associate
CG Cosmetic Surgery
10.2020 - 01.2021
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Resolved customer complaints professionally, ultimately retaining their loyalty to the company.
- Boosted sales revenue through the effective demonstration of customer satisfaction.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
- Contributed to the achievement of sales goals through proactive client engagement and persuasive selling techniques.
- Increased customer satisfaction by actively listening to their needs and providing tailored recommendations.
Education
High School Diploma -
Miami Springs Senior High School
Miami Springs , Fl06-2020
Skills
- Customer service skills
- Communication skills ( both written and verbal)
- Active listening
- Critical thinking
- Data entry
- Proficiency in Google Docs and Sheets
- Technology savvy (knowledge of internet based terms and technologies)
- Problem solving skills
- Thrive in multi tasking and fast paced environments
- Detail orientated
- Sales/ financing experience
- Organizational skills
Accomplishments
- Product Promotion - Up-sold services and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Stood out within my field for customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Athenahealth
01.2021 - 03.2025
Customer Sales Associate
CG Cosmetic Surgery
10.2020 - 01.2021
High School Diploma -
Miami Springs Senior High School
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