DORHEE BANZA NGOY
Krakow,Poland
Summary
Experienced Technical Advisor adept at improving IT support processes and driving customer satisfaction. Successfully improved CRM accuracy by 30% through strategic incident management and data analysis. Recognized for leadership in technical training and building long-term client relationships with clear communication and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Technical Advisor
CONCENTRIX
Krakow
02.2025 - Current
- Technical Advisor (French) at Volkswagen Group, providing expert IT and automotive support, resolving technical issues, maintaining CRM accuracy, and enhancing customer experience. Skilled in IT support, account management, and data analysis.
Customer Service Agent With French
CAPITA-Krakow PL
Krakow, Poland
07.2024 - 01.2025
- Provided technical support for internet, mobile, and TV services, assisting with setup, troubleshooting, and issue resolution. Managed CRM documentation, promoted services, and ensured customer satisfaction.
Customer service consultant
AUTODOC GMBH
Ukraine
07.2021 - 01.2022
- Managed customer orders, payments, and inquiries with efficiency and accuracy. Provided exceptional support via phone and email, guided purchasing decisions, and ensured clear communication on order statuses. Resolved issues, collaborated with internal teams, and contributed to service improvements.
Payment Processing Specialist
MBOKACONNECT SOLUTIONS
Kinshasa, Congo Drc
01.2021 - 06.2021
- Managed stakeholder communications, processed payments, and ensured invoice accuracy while adhering to SLAs. Resolved payment issues, maintained compliance, and collaborated with teams to optimize workflow efficiency.
Academic Internship
SONAS (SOCIETE NATIONAL D’ASSURANCE)
Kinshasa, Congo Drc
04.2019 - 08.2019
- Handled insurance claims, ensured accurate documentation, and facilitated timely resolutions. Educated stakeholders on insurance processes and regulations while collaborating with insurers and clients to enhance compliance and efficiency.
Education
Master - business international
WSB UNIVERSITY
Poland02.2025
Master - International Economic Relations
KROK UNIVERSITY
Ukraine02.2023
Skills
- Experience with analytics
- Incident management
- IT troubleshooting
- Tech-Savvy
- Best practice implementation
- Technology roadmap design
- Customer support
- Analytics
- Software development
- Product evaluation
Languages
English
Professional
French
Native/ Bilingual
Timeline
Technical Advisor
CONCENTRIX
02.2025 - Current
Customer Service Agent With French
CAPITA-Krakow PL
07.2024 - 01.2025
Customer service consultant
AUTODOC GMBH
07.2021 - 01.2022
Payment Processing Specialist
MBOKACONNECT SOLUTIONS
01.2021 - 06.2021
Academic Internship
SONAS (SOCIETE NATIONAL D’ASSURANCE)
04.2019 - 08.2019
Master - business international
WSB UNIVERSITY
Master - International Economic Relations
KROK UNIVERSITY
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