Dori Costello

• Assisted customers with inquiries and provided product information to enhance satisfaction.
• Resolved customer issues through effective communication and problem-solving techniques.
• Collaborated with team members to streamline service processes and improve response times.
• Operated high-volume printing and copying equipment to deliver timely service.
• Assisted clients in selecting appropriate printing options based on project needs.
• Managed inventory levels of paper and supplies, ensuring availability for operations.
• Developed efficient workflows that reduced turnaround times for print jobs.
• Trained new staff on equipment operation and standard procedures for quality control.
• Implemented quality assurance measures to maintain high standards in finished products.
• Improved customer satisfaction by providing high-quality printing services and timely project completion.
• Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
• Trained new team members on copy center procedures, resulting in improved productivity and faster project turnaround times.
• Managed multiple projects simultaneously with strong organizational skills, ensuring deadlines were met consistently.
• Maintained equipment regularly, leading to fewer machine malfunctions and downtime for repair.
• Operated auxiliary machines such as collators, pad and tablet making machines and perforating machines.
• Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
• Documented finished work to keep supervisors informed of production activities.
• Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
• Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
• Provided mounting and laminating support to preserve and protect documents and photos.
• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Trained new team members on company policies and customer service protocols.
• Operated high-volume printing and finishing equipment to produce quality materials efficiently.
• Developed training materials for new staff, enhancing onboarding processes and operational knowledge.
• Collaborated with clients to understand their specific needs, producing tailored print solutions that exceeded expectations.
• Assisted clients with file formatting issues, resulting in error-free prints and satisfied customers.
• Transferred large order requests to POA HQ to expedite processing and fulfillment.
• Collaborated with graphic designers to ensure alignment on project specifications
• Reviewed proofs for accuracy, consistency, and adherence to client guidelines
• Developed templates for recurring projects to streamline typesetting tasks
• Supported the transition from traditional print production methods to digital publishing platforms, demonstrating adaptability and eagerness to learn.
• Handled confidential client information with utmost discretion, ensuring privacy and trust in professional relationships.
• Collaborated with graphic designers to create visually appealing layouts for print and digital publications.
• Assisted in updating company style guides, promoting consistency across all materials produced.
• Managed multiple projects simultaneously while adhering to strict timelines, ensuring client satisfaction.
• Generated prepress proofs in digital or other formats to approximate appearance of final printed piece.
• Compared digital and physical customer files to identify and address discrepancies such as fonts, graphics or and layouts.

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Managed cash drawer, ensuring balanced registers at end of shifts.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained cleanliness and organization of checkout areas to enhance customer experience.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Coordinated executive schedules, prioritizing appointments and managing complex travel arrangements.
• Developed and maintained filing systems to enhance document retrieval and organization efficiency.
• Drafted correspondence and reports, ensuring accuracy and adherence to company standards.
• Analyzed office needs, recommending solutions that aligned with strategic organizational goals.
• Handled confidential information in professional manner.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Answered high volume of phone calls and email inquiries.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Strengthened relationships with clients through attentive service and prompt issue resolution.
• Collated and distributed agendas and minutes for all executive meetings.
• Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Took notes and dictation at meetings.
• Filed paperwork and organized computer-based information.
• Prepared HOA's bid proposals and engagements letters for Reserve Studies, Operating Budgets and Maintenance Plans.

I worked for IKON in Salt Lake City, UT till 2005, in which I transferred to Portland, OR. While working for IKON, I worked at different facilities including IHC corporate office and Primary Children's Medical Center, Franklin Covey (Utah), Nike HQ, Adidas HQ, Hollywood Entertainment and Louisiana Pacific Corp, along with a couple of different law firms.

• Organized incoming and outgoing mail for efficient distribution across departments.
• Managed inventory of mailing supplies, ensuring availability for daily operations.
• Operated postal machinery and software to streamline mail processing tasks.
• Trained new staff on mailroom procedures and safety protocols for optimal performance.
• Oversaw daily operations, ensuring compliance with organizational policies and standards.
• Developed training materials to enhance staff understanding of mail handling systems and best practices.
• Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
• Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
• Ensured compliance with postal regulations, adhering to proper packaging guidelines and documentation requirements for all outgoing mail shipments.
• Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
• Offered support to other departments when needed, demonstrating flexibility and teamwork in achieving organizational goals.
• Contributed to cost savings by comparing carrier rates and selecting the most economical shipping options based on client needs.
• Reduced misplaced mail incidents by diligently updating and maintaining address databases for all employees.
• Prepared professional shipping labels using various software programs, ensuring legibility and accuracy for smooth transit of packages.
• Labeled, weighed and processed mail and packages for efficient distribution.
• Utilized physical strength to move mail and packages of varying sizes and weights.
• Maintained clean and organized mail room to promote safety and efficiency.
• Followed safety protocols while handling and sorting mail for personal safety purposes.
• Operated postal machines, including postage meters and mail-processing machines.
• Updated and maintained mailing lists and customer records.
• Maintained comprehensive documentation of shipments, including tracking information and inventory reports for auditing purposes.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
• Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
• Ensured compliance with shipping regulations, preparing accurate documentation for international shipments.
• Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
• Improved inventory management with precise record-keeping of incoming and outgoing shipments.
• Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
• Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Moved shipment materials to and from designated areas using lift and hand trucks.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Sorted and delivered materials to different work areas and staff.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.