Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dori Hendrix

North Platte,NE

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Levanders of North Platte
North Platte, NE
07.2017 - Current
  • Developed strong relationships with customers by providing exceptional customer service.
  • Upsold additional products or services when appropriate.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Resolved customer complaints in an efficient and courteous manner.
  • Maintained records of customer interactions and transactions.
  • Prepared invoices for services rendered and collected payments from customers.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collected deposits or payments and arranged for billing.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Bookkeeping Administrative Assistant

GCR/Firestone
North Platte, NE
08.2011 - 05.2016
  • Managed vendor relations by responding promptly to inquiries regarding payment status or account balances.
  • Performed administrative tasks related to bookkeeping activities such as filing paperwork or updating databases.
  • Performed data entry of financial information into accounting software programs.
  • Processed customer payments accurately and timely according to company policies.
  • Drafted correspondence between vendors or customers relating to accounts receivable and payable matters.
  • Maintained customer relations by responding to inquiries in a timely manner.
  • Verified accuracy of billing data and revised any errors prior to issuing invoices to customers.
  • Performed daily cash transactions such as deposits, withdrawals, transfers, ensuring accuracy of all records maintained in the general ledger system.
  • Maintained accurate filing systems for all accounting records, including invoices, receipts and payments.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Prepared and issued customer invoices, monitored receivables, and managed collections process.
  • Handled daily cash transactions and maintained petty cash fund.
  • Processed payroll, calculated wages, deductions, and issued paychecks to employees.
  • Matched orders with invoices and recorded required information.
  • Prepared and processed payroll.
  • Handled accounts payable and receivable, including invoicing and payment processing.

Education

High School Diploma -

North Platte High School
North Platte, NE
05-1986

Some College (No Degree) - Accounting Technology And Bookkeeping

Mid Plains Community College
North Platte

Skills

  • Appointment Scheduling
  • Data Entry
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Data Collection
  • Clerical Support
  • Customer Relations
  • High-energy attitude
  • Filing
  • Administrative Support
  • 10-Key
  • Professional telephone demeanor
  • Positive and professional
  • Account Management

Timeline

Customer Service Representative

Levanders of North Platte
07.2017 - Current

Bookkeeping Administrative Assistant

GCR/Firestone
08.2011 - 05.2016

High School Diploma -

North Platte High School

Some College (No Degree) - Accounting Technology And Bookkeeping

Mid Plains Community College

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Dori Hendrix