Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dori Kolterman

Summary

Dynamic professional with a proven track record at White Star, excelling in customer service and sales growth. Skilled in problem-solving and staff training, I foster positive relationships and drive repeat business. Adept at managing vendor relationships and ensuring compliance, I consistently enhance operational efficiency and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Assistant Manager

White Star
08.2024 - Current
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

HUD Service Coordinator Skyline Apartments

Cohen-Esrey
02.2025 - 05.2025
  • Initiated contact with appropriate service providers to request referrals.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Resolved tenant complaints and issues to drive satisfaction.
  • Assessed tenant needs and developed solutions to meet needs.
  • Collected, arranged, and input information into database system.

Resident Services Coordinator Skyline Apartments

Seldin, LLC
06.2024 - 02.2025
  • Initiated contact with appropriate service providers to request referrals.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Resolved tenant complaints and issues to drive satisfaction.
  • Assessed tenant needs and developed solutions to meet needs.
  • Collected, arranged, and input information into database system.

Remote Customer Service Associate III

Premier Bankcard
06.2023 - 06.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Investigated and resolved customer inquiries and complaints quickly.

Courier

Federal Express
08.2015 - 06.2023
  • Followed company policies and procedures during shift.
  • Drove safely at all times to avoid accidents and harm.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Managed delivery route for optimal use of time and fuel.

Education

Associate of Science - Human Services

Northeast Community College
Norfolk, NE
12-2013

Associate of Arts - Academic Transfer

Northeast Community College
Norfolk, NE
12-2012

Skills

  • Sales monitoring
  • Staff training and development
  • Decision-making
  • Customer service
  • Problem-solving
  • Sales growth
  • Cost reduction
  • Vendor relationship management
  • Money handling
  • Adaptability and flexibility

Timeline

HUD Service Coordinator Skyline Apartments

Cohen-Esrey
02.2025 - 05.2025

Assistant Manager

White Star
08.2024 - Current

Resident Services Coordinator Skyline Apartments

Seldin, LLC
06.2024 - 02.2025

Remote Customer Service Associate III

Premier Bankcard
06.2023 - 06.2024

Courier

Federal Express
08.2015 - 06.2023

Associate of Science - Human Services

Northeast Community College

Associate of Arts - Academic Transfer

Northeast Community College

Similar Profiles

CREATE PROFILE