Dori Pentecost

• Assistant with processing monthly water bills and reports. Process billing statements accurately, ensuring timely delivery to customers
• Collaborated with customers to resolve billing discrepancies and improve customer satisfaction.
• Monitor payment schedules, follow up on outstanding billings and address them accordingly
• Process water bill payment from online, mail and in person.
• Update accounts records
• Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
• Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
• Reduced errors in billing documentation by implementing a thorough double-check system.
• Contacted customers and third party payers to pursue payments.

Handled customer requests via phone calls, emails, or in person for different types of events and rentals. Deal with upset customers or complaint's, in an attempt to keep customer satisfaction in tact. Track inventory between our two locations and oversee daily store transfers. Other job duties include ordering supplies for the front office, coding receipts, closing all open contracts and sending invoices.

Responsibilities include but are not limited to both creating and issuing monthly water and sewer bills, processing payments at the counter and updating new accounts in the city database. Works closely with the building inspector and citizens to get their permits approved and filed. Assist with payroll and balancing of the monthly statements. Other duties include filing, making copies and any other office duties as needed for all city entities.