Dori Rubin

Large complex organization with 3500+ employees within a unionized workforce. Oversee business operations, employee relations, investigations, benefits, talent acquisition, and compliance, and ensure smooth daily operations workflow.

• Develops workforce, succession, and recruiting strategies to support talent management goals and objectives, ensuring stakeholder buy-in and support from hiring managers.
• Conducts investigations and liaisons with legal personnel concerning disciplinary outcomes.
• Manages the reasonable accommodations process, review, and approval of cases for the campus.
• Oversees Benefit Department operations, with a focus on FMLA, PFL, Unemployment, EAP, Travia/retirement.
• Accomplishments: Streamlined all onboarding and tracking for new hires, benefits operations, audits, and KPIs for campus Human Resources within the first six months, improving efficiency by 80%, reducing human error and process tracking by 90%, and reducing paper utilization by 80%.
• Oversee Human Resources operations, including but not limited to employee relations, investigation, benefits, reasonable accommodation, WPV (Workplace Violence), civil service pools, campus training and development, and Domestic Violence Assigned Liaison.
• Build relationships and network with external referral sources using Boolean Sourcing Techniques, LinkedIn networking, Campus Recruiting, and extensive networking and relationship building.
• Design and implement an external referral source pipeline to facilitate the college's recruitment needs.
• Designed and executed “New Employee Orientation” campus for PSC and DC37 employees, created PowerPoint content, delivery structure, and union participation for new members.
• Oversee and facilitate WPV’s Annual review, review cases, and liaise with Public Safety and Legal to handle Incidents involving Jeanne Clery Act Violations and reports of Title VII discrimination based on crimes on campus.
• Serves as Campus-wide Training and Development, mandatory compliance training ESPARC, Workplace Violence, and Gender Violence Training; communicates with leadership and staff regarding deadlines, coordinates, and designs training and presentations, and expands awareness to meet completion goals.
• Auditing and Compliance: Adheres to HIPAA and FERPA regulations for higher education, protecting campus-wide data for students and employees.
• Responsible for handling all reasonable accommodations for the campus, including reviewing/approving requests/denials, compliance, and reporting.
• DVAL Coordinator for Campus Human Resources, manages and maintains reports, quarterly reporting, and data management.
• Conducts research, implements tools, and contributes to ongoing recommendations regarding branding and recognition experience, award options, and best practices.
• Implement tools, trackers, data metrics, and onboarding activities to ensure new hires receive timely onboarding, practical orientation, and an introduction to the resources needed for success.
• Lead and support new projects that amplify our culture and inspire and captivate employees at every phase of their employee life cycle.
• Designs and implements onboarding/offboarding tools and surveys, and analyzes results to identify areas of strength and weakness; makes recommendations to improve outcomes and efficiency models.
• Supports growth and builds morale by developing, implementing, and maintaining a sustainable rewards and recognition program that acknowledges employee contributions.
• Ensure the organization’s values are reflected in people-oriented decisions to build camaraderie and morale among departments and staff.
• Maintains knowledge of industry trends and employment legislation; ensures adherence to federal and state statutes and administration of company personnel policies.
• Serve as the liaison for leadership regarding employment policies, practices, and procedures.
• Develop and communicate guidance tools and resources for departments regarding recruitment policies, processes, and contracts.
• Assess processes, amend, restructure, and train, create workflows and process improvement, manage projects, and implement Six Sigma Lean strategies to execute operational change management.
• Develops and delivers workforce training and creates specialized training material for employees and managers, in addition to systems and LMS resources for performance needs.
• Coordinates programming around wellness, EAP, employee support programming, and development.
• Spearheaded employee engagement surveys, mentorship, and wellness activities related to employee experience.
• Designed, tracked, and maintained multiple data tracking tools for HEO, ECP, Faculty, Classified, and Classified Managerial on recruiting, disciplinary, and suspensions while providing insight and implementing impactful changes to program operations.
• Led talent acquisition strategies to enhance workforce quality and engagement.

• Largest unionized not-for-profit organization with over 2500+ employees, multi-site locations providing mental health and rehabilitation services for children and adults within the five boroughs.
• Accomplishments: Developed and streamlined credentialing process, alongside API for data analytics, and ensured onboarding and requirements were met and maintained for clinical hires organization-wide, leading to a cost savings of over $500,000.00 per year and decreased turnover due to clinical license expiration by 120% using Six Sigma and Agile strategies.
• Provided innovative and strategic leadership to serve the organization’s objectives.
• Led business operations, overseeing human resource functions and workforce development for 2500+ employees to ensure smooth daily operations workflow.
• Developed career pathways for success and employee development programming, including market alignment and employee education pipelines.
• Drafted, reviewed, and edited SOPs for the organization to ensure that they served the organization and adhered to compliance and CBA.
• Built out internship programming and systems to ensure Social Workers, Behavioral Health Specialists, and trainees had placement and ensured credentialing compliance.
• Implemented career pathway programming to include course curriculum for professional development, career pathways in education, resume writing, networking techniques, thank you letters, cover letters, and LinkedIn profile design.
• Supported operations and HR team to ensure and nurture the staff’s success and encourage growth and development.
• Built relationships with colleges to establish career pathways for professional development initiatives with program and agency objectives.
• Assess processes/amends/restructure/training, create workflows and process improvement, and manage projects using Six Sigma to support and impact change.
• Developed and delivered workforce training and created specialized training material for employees, managers, and systems, and LMS resources for performance needs.
• Workforce development, professional development, recruitment, succession strategies, and restructuring.
• Review vacancies and collaborate with hiring managers to ensure current job descriptions and talent partners align with hiring metrics and goals.
• Oversaw project management and implemented Six Sigma Lean strategies to execute operational change management.
• Presents data on recruiting, disciplines, and suspensions while providing insight and implementing impactful changes to program operations.

• Large complex organization with 3500+ employees within a unionized workforce. Oversee business operations, employee relations, and compliance, and ensure smooth daily operations workflow.
• Accomplishments: Streamlined all operations, audits, and KPIs within the first six months, improving efficiency by 80%, reducing human error and process tracking by 90%, and reducing paper utilization by 80%, transitioning the department to cloud-based software and SharePoint.
• Provided strategic leadership to a team of five program staff and three administrative support staff to ensure a smooth daily operations workflow for adult learning programs.
• Nurtured and created an inclusive work environment celebrating success, recognition, professional growth, and development.
• Assisted with grant and development writing to support new and existing programs and initiatives.
• Managed department budget and utilization of fund to support new and existing programs.
• Responsible for marketplace analytics and salary review to meet market needs.
• Auditing and Compliance: Adhered to HIPAA and FERPA regulations for higher education and protection of campus-wide data for students and employees.
• Managed internships and job placements for students to ensure successful placements and outcomes to increase employment post-program success.
• Developed relationships with faculty and instructors to facilitate programming needs.
• Supervise areas of the Center, Student Support, Research, Career Development, and Advice Services, and work closely with Academic Affairs.
• Served on the academic appeals committee reviewing appeals, supporting critical student-related decisions concerning retention efforts, dismissal, tutor programming, and assigning student-centered Learning Resource Center objectives.
• Establish long- and short-term goals for the SUNY BEOC Guidelines and objectives, as well as those of the host campus.
• Develop policies governing the Center’s operation to ensure that support services and resources are readily available to constituents.
• Prepare and administer the budget, adhering to the host campus’s budgetary policy and New York State Finance Law and procedures.
• Recommend reappointment, promotion, dismissal, salaries, and other matters related to individuals and departments within BEOC and CUNY.
• Review and evaluate curricula and programs within the Center, making changes and recommendations for new programs based on market changes and state guidelines.
• Work with Academic Affairs concerning program accreditation, grants, affiliations, and articulation agreements with CBO’s and off-campus agencies.
• Designed course curriculum and educated students on best practices for resume writing, interviews, and post-interview success.
• Utilizes Boolean search techniques and keyword indicators to maximize the visibility of resumes and candidate contact outcomes.
• Educates and increases interview outcomes of students and interns by teaching the STAR methodology for student placement outcomes.
• Oversaw workforce development and career pathway planning and developed strategic programming to meet goals and objectives.
• Analyzes metrics and data, KPIs, and internal and external data to assess salary data and market comparisons.
• Built relationships with Community Constituents to represent the college at recruiting events to support job placement and staffing strategies.
• Charged with performance management design and launch, performance reviews, performance improvement plans, strategic planning, process flow, trend analysis, quality management, time, and leave.
• Serves as an instrumental and key player in orchestrating a comprehensive analysis of staffing requirements, learning management systems, training and development, design, and implementation of “Manager Candidate Selection Tools,” evaluation of operating procedures, Behavioral Interviewing Techniques Training, skills and competencies analysis, and accurate placement throughout the organization.

• Accomplishments: Increased visibility of services and department utilization by over 50%, placement outcomes to over 92% in 2015, 94% in 2016, 2017, and 2018.
• Middle States Accreditation Team: Managed Middle States Accreditation for Professional and Career Development, which included drafting content, data analytics, and interview modules for Career and Workforce Planning.
• Provided strategic leadership to the career and workforce development team, led and managed a team of 13 staff, three campus locations in 2 offices in New York and 1 in Brooklyn.
• Managed workforce and state grant budgets, assisted with grant proposals and development for student programming.
• Oversaw workforce, career pathways, mentorship programs, federal work-study, and internship operations for NYC campuses.
• Led events and career fairs and ensured the success of student placement outcomes.
• Auditing and Compliance: Adhered to HIPAA and FERPA regulations for higher education and protection of campus-wide data for students and employees.
• Built out a successful internship, federal work-study educational alignment, and placement to increase job placement outcomes.
• Educates and increases interview outcomes of students and interns by teaching STARR methodology to student placement outcomes.
• Developed workforce, succession, and recruiting strategies to support talent management goals and objectives and ensure stakeholder buy-in and support from hiring managers.
• Analyzed metrics and data, KPIs, and internal and external data to assess salary data and market comparisons.
• Drafted SOPs and policies, updated pre-existing policies and amendments, and updated the organizational handbook as needed.
• Assessed operations processes, created processes, and worked with necessary departments to execute exceptional projects.
• Worked with IT to design HRIS reports and APIs with Tableau Analytics Software for compliance, metrics utilization, and system upgrades to aid in efficiency and data analytics needs.
• Collaborates with leadership on policy matters and terms of the memorandum of understanding before and throughout the negotiation process.

• Northern Manhattan Network, Lincoln Hospital, Harlem Hospital, and 3 Diagnostic Medical Centers
• Large complex organization with 7000+ employees within a unionized workforce. Oversee business operations, employee relations, benefits, talent acquisition, and compliance, and ensure smooth daily operations workflow. Develops workforce, succession planning and recruiting strategies to support talent management goals and objectives, ensuring stakeholder buy-in and support from hiring managers.
• Accomplishments: Streamlined all onboarding and background clearance from 121 days to 5 days with an average of 10, including complex cases requiring legal.
• Handled network sourcing and recruiting efforts, strategies, employee relations, performance improvement actions, networking contracts, resources, processes, and Compliance for Network Human Resources, Training/Development.
• Employment and Recruitment.
• Designed and implemented successful planning programs and career pathways systems, and increased employee retention through the utilization of internal and professional programs, increasing employee pathway success and retention each year by 30% for classified and managerial staff.
• Created programming for internal staff to support career pathway programming, including cover letters, resume writing, thank you letters, and LinkedIn profile design.
• Managed full-cycle recruitment, onboarding, talent management strategies, employee benefits administration, promotions, performance development, and career planning processes that utilize internal and external development to attain and retain top talent via external resources.
• Sourced, screened, selected, and interviewed candidates for network executive titles, management positions, and human resources titles for senior executive staff and served as a resource and advisor regarding candidate selections in addition to TAMS social media outlets such as LinkedIn and Ladders, to engage passive candidates for hard-to-fill positions
• Sourced for critical staffing needs, prepared reports, reviewed, and provided recommendations to the Senior Director concerning vacancies for hard-to-fill positions
• Auditing and compliance: Compiled reports and reviewed all necessary documents/contracts, health compliance requirements, and surveys for the following areas: HIPAA, DOH, OSHA, and Joint Commission (JACHO)
• Managed and was responsible for clearance background investigations and management, including criminal background searches, E-Verify, education verification, child registry requests, DOI, COIB, SEL checks, and professional reference checks for administrative and clinical titles network-wide

• Accomplishments: Exceeded internship and job placement quotas for three years in a row, exceeding 93% of placement campus-wide, and increased outcomes of students enrolling in graduate programs by 80%.
• Middle States Accreditation Team: Managed Middle States Accreditation for Professional and Career Development, which included drafting content, data analytics, and interview modules for Career and Workforce Planning.
• Provided strategic leadership to the career and workforce development team, led and managed a team of 13 staff, three campus locations in 2 offices in New York and 1 in Brooklyn.
• Managed workforce and state grant budgets, assisted with grant proposals and development for student programming.
• Oversaw workforce, career pathways, mentorship programs, federal work-study, and internship operations for NYC campuses.
• Led events and career fairs and ensured the success of student placement outcomes.
• Auditing and Compliance: Adhered to HIPAA and FERPA regulations for higher education and protection of campus-wide data for students and employees.
• Built out a successful internship, federal work-study educational alignment, and placement to increase job placement outcomes.
• Educates and increases interview outcomes of students and interns by teaching STAR methodology to student placement outcomes.
• Managed full-cycle recruitment, onboarding, talent management strategies, performance development, and career planning processes that utilize internal and external development for retaining and developing top talent.
• Oversaw workforce development, career services, job placement, and professional development.
• Develop lasting relationships with business personnel that foster strong ties, leading to relationships with organizations and employers for successful workforce development
• Sourced candidates through TAMS social media outlets such as LinkedIn and Ladders to engage passive candidates for hard-to-fill positions
• Responsible for processing payroll changes for part-time and full-time employees
• Handled annual strategic planning and outcomes assessment for the Department of Career Services
• Responsible for compiling departmental data, creating reports, analyzing data, providing leadership to direct reports, coordinating, managing career panels, and overseeing board meetings
• Achieved workforce placement results for all programs, collected and analyzed data, and reviewed statistics for annual projection, utilization, and analysis of MBTI
• Designed and administered workshops, executed guidelines, program assessments, and quality assurance outcomes concerning training and development for adult students, graduates, and alumni
• Coordinated, attended, and hosted events, job fairs, and workforce training sessions for graduates, alumni, and current adult students of enrolled programs, including health care, law, accounting, and health information technology
• Design and collaborate with the Director of Education on the program curriculum, workforce required job skills, and market trends beneficial to professional advancement

• Recruiter/Generalist and Job Placement, December 2005 – March 2006
• Accomplishments: Analyzed internal and external data metrics for market research, salary data, and job placement metrics, exceeding 90% job placement for the college from 2005 to 2010.NYHIMA Certification for College, partnered with the Director of Nursing and Education successfully achieved the first Medical Assistant Program Certification Accomplishment for College.
• Provided strategic leadership to the career and workforce development team, led and managed a team of 13 staff, three campus locations in 2 offices in New York and 1 in Brooklyn.
• Managed workforce and state grant budgets, assisted with grant proposals and development for student programming.
• Oversaw workforce, career pathways, mentorship programs, federal work-study, and internship operations for NYC campuses.
• Led events and career fairs and ensured the success of student placement outcomes.
• Auditing and Compliance: Adhered to HIPAA and FERPA regulations for higher education and protection of campus-wide data for students and employees.
• Built out a successful internship, federal work-study educational alignment, and placement to increase job placement outcomes.
• Educates and increases interview outcomes of students and interns by teaching STARR methodology to student placement outcomes.
• Auditing and Compliance: Adhered to HIPAA and FERPA regulations for higher education and protection of campus-wide data for students and employees.
• Worked with employers
• Managed career planning, workforce development, and job placement.
• Analyzed internal and external data metrics for market research, salary data, and job placement metrics, exceeding 90% job placement for the college from 2005 to 2010.
• Responsible for hiring, supervision, training, performance management and enhancement, setting goals and quotas, employee engagement, diversity and inclusion, talent management, conflict resolution, disciplinary action, termination, and implementation of policies and procedures.
• Managed full-cycle recruitment, onboarding, talent management strategies, employee benefits administration, off-boarding, exit interviews/separations, promotions, performance development, and career planning processes that utilize both internal and external development for attaining and retaining top talent via external resources
• Served as a key person for information hiring managers regarding policies and procedures, attendance issues, and disciplinary guidance.