Doria Milton

• Resolved issues through careful research and follow-up with customers.
• Provided detailed performance reports for management review, facilitating data-driven decision making.
• Supported team members in their daily tasks, fostering a cohesive and productive work environment.
• Strengthened client relationships through excellent communication skills and consistent followup.
• Developed comprehensive knowledge of industry trends, regulatory requirements, and best practices in order to provide informed guidance to clients.
• Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
• Reduced customer complaints with proactive problem-solving and prompt issue resolution.
• Maintained accurate records of client interactions within CRM system for future reference.

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Assisted members with their healthcare benefits and claims.

Provided members with access to providers and specialists in their network.

Assisted with appointment setting and pharmacy inquiries.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Assisted with daily functions of running the warehouse.Worked hands on with eye doctor to fit members for eyeglasses and contacts.