Doria Reubin
Medical Receptionist
Lawrenceville,GA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 5 years. Skilled using Office Practicum and Phressia Software.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
MEDICAL RECEPTIONIST
Children's Wellness Center
07.2021 - Current
- Provided compassionate and informative customer service, creating a welcoming atmosphere for patients and their families.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
DRIVER/DELIVERY
Amazon,Shipt,Uber,Doordash,Lyft, And Postmates
01.2016 - Current
- Transportation of customers and packages to and from their desired destinations
- Providing personal shopping services for Customer
- Safe navigation through and around metro-Atlanta using GPS navigational directions, personal knowledge, as well as customers input
- Use of QuickBooks to track mileage, maintenance, and miscellaneous expenses for tax purposes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to correct recipients.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Managed time efficiently in order to complete all tasks within deadlines.
MEDICAL RECEPTIONIST
Chattahoochee Gynecology
11.2014 - 02.2016
- Coordinated with insurance providers to ensure sufficient patient coverage and company compensation for all procedures.
- Manage patients’ database utilizing Electronic Medical Record (EMR) software
- Facilitated daily administrative functions, including customer service and inventory management
- Received patient payments, managed billing questions, and maintained records of financial transactions.
- Welcomed and efficiently checked-in patients.
- Scheduled and confirmed appointments for patients
- Faxed, filed and organized documents as needed.
IN-HOME CHILD CARE PROVIDER
Self Employed
02.2009 - 08.2016
- Provided childcare for children ranging
- Assisted children with homework.
- Read stories, sang songs and facilitated creative play.
- Worked with parents one-on-one to address individual needs of children in care.
- Created safe, inviting in-home environment conducive to structured activity and unstructured play.
- Provided support and guidance to children in conflict resolution.
- Played engaging, age-appropriate games to entertain and educate children.
- Obtained current CPR and First Aid certifications.
- Created a safe and engaging learning environment for groups of diverse children with various learning styles.
- Fostered creativity through arts and crafts projects that encouraged originality and self-expression.
- Conducted regular progress assessments of each child''s development and communicated results to parents for collaborative goal-setting and monitoring.
- Developed lessons and activities to promote children's physical and emotional development.
- Prepared nutritious meals and snacks for children to maintain balanced diets.
SERVER
DARDEN RESTURANT
02.2004 - 01.2009
- Provided quality service to patron via menu knowledge, fast and efficient service, and through building friendly and respectful rapport.
- Trained new servers on menu knowledge and the steps of providing quality service.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike
- Resolved customer complaints promptly and professionally to maintain positive reputation
Education
Bachelor of Science -
Shorter University
Rome, GA 08.2014 - 05.2017
Skills
Diligent
References
- Tatianna Agudelo, Tatiana.agudelo@wellstar.org, 954-549-5668
- Fay Josephs, CEO, Mending the Gap (MTG), Mendingthegapinc@gmail.com, 678-978-4963
- Beverly Mayes, Retired School Teacher, MTG, Themayes@bellsouth.net, 770-401-6992
Volunteer Experience
- Volunteer with community group that packs and deliver food and supplies to low-income older adults monthly.
- Coordinated friendly calls and visits between senior volunteers and seniors who live alone within the community.
- Recruit volunteers for Mending the Gap. The goal is to provide companionship, build positive relationships and eliminate isolation among our seniors. The "Be a Friend" program is offered to all seniors.
- Work with community group to facilitated mentoring activities between at-risk teens and older adults.
- Volunteer with local group to help feed the homeless during the holidays.
- Volunteered within different church-based ministers
Timeline
MEDICAL RECEPTIONIST
Children's Wellness Center
07.2021 - Current
DRIVER/DELIVERY
Amazon,Shipt,Uber,Doordash,Lyft, And Postmates
01.2016 - Current
MEDICAL RECEPTIONIST
Chattahoochee Gynecology
11.2014 - 02.2016
Bachelor of Science -
Shorter University
08.2014 - 05.2017
IN-HOME CHILD CARE PROVIDER
Self Employed
02.2009 - 08.2016
SERVER
DARDEN RESTURANT
02.2004 - 01.2009