Doriam J Roman
New York,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Experienced in delivering customer service and administrative excellence.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Receptionist, Office Services
George Weiss, LLC
07.2008 - 07.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist Administrator
Abernathy McGregor Group
03.2006 - 07.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Hospitality Management Certification - Hospitality Management
Star Career Academy - New York
New York, NY 04.2010
Associate Of Arts And Sciences - Human Services
Touro College
New York, NY05.1999
Skills
- Organization skills
- Time Management
- Telephone skills
- Customer Support
- Team Player
- Safety Oriented
- People Person
- Leader
- Verbal and written communication
- Greeting and Seating Clients
- Multi-line telephone operation
- Clerical Support
- Professional Demeanor
- Tech-Savvy
- Security awareness
- Security understanding
- Travel Coordination
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
Timeline
Receptionist, Office Services
George Weiss, LLC
07.2008 - 07.2009
Receptionist Administrator
Abernathy McGregor Group
03.2006 - 07.2007
Hospitality Management Certification - Hospitality Management
Star Career Academy - New York
Associate Of Arts And Sciences - Human Services
Touro College