Summary
Overview
Work History
Education
Skills
Timeline
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Dorian Bilbrew

Dallas,TX

Summary

Self-motivated individual that brings proven leadership, organizational skills, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Sports Administrator

WIT Consulting
05.2023 - Current
  • Interact and engage with customers on a daily basis by sharing insight, answering questions, and posting updates using Discord, Telegram, YouTube, Twitter, and Instagram.
  • Create a culture for sports enthusiasts and entrepreneurs to learn, connect, and become profitable using various sportsbooks.
  • Effectively communicate and work alongside other administrators and influencers to increase engagement, boost sales, coordinate events, and maintain key relationships.
  • Ability to analyze and help other people understand sports with emphasis on football, basketball, baseball, soccer, and more while overseeing day-to-day operations in the community Discord and Telegram chats.

Claims Associate

State Farm Automobile Insurance Company
07.2019 - 05.2023
  • Effectively multi-task in fast-moving work environment to investigate, evaluate, negotiate, and settle large volumes of claims.
  • Analyze and address escalated claims to resolve issues quickly while supporting our customers through personalized, caring, and simple interactions.
  • Apply knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, & damages.
  • Update claims system to track claim status and provide relevant information to other department.
  • Interact with customers by telephone, written correspondence, and/or various electronic media.

Customer Service Representative

DSS Research
02.2016 - 07.2019
  • Delivered exceptional, professional customer service to every customer by leveraging extensive knowledge of products and services while creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client
  • Resolved concerns with troubleshooting skills to help with retention and drive sales.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Associate of Science - Computer Programming

Tyler Junior College
Tyler, TX
12.2017

Skills

  • Understanding of Various Sports and Sportsbooks
  • Client Service and Support
  • Brand Management
  • Ability to Multi-task and Prioritize
  • Operational Leadership
  • Verbal and Written Communication
  • Innovation and Creativity
  • Team Collaboration
  • Performance Analysis

Timeline

Sports Administrator

WIT Consulting
05.2023 - Current

Claims Associate

State Farm Automobile Insurance Company
07.2019 - 05.2023

Customer Service Representative

DSS Research
02.2016 - 07.2019

Associate of Science - Computer Programming

Tyler Junior College

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Dorian Bilbrew