Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorian K Bow

Ypsilanti

Summary

Current Eastern Michigan University student majoring in Exercise Science with two years of customer-facing experience, including one year in the insurance industry, one year in retail sales, and experience as a Rehabilitation Technician. Demonstrates a strong ability to deliver high-quality service through effective verbal, nonverbal, and written communication in both clinical and professional settings. Proven problem-solver who handles challenging situations with patience, professionalism, and attention to detail. Brings a collaborative, team-oriented mindset with a focus on active listening, idea sharing, and achieving shared goals. Possesses a solid foundation in administrative support, client relations, patient care assistance, and service excellence across diverse environments, including rehabilitation, childcare, retail, and insurance services.

Overview

5
5
years of professional experience

Work History

Rehab Therapy Technician

Alternative Rehab Physical Therapy
07.2025 - 08.2025
  • Maintained and organized rehabilitation equipment to ensure optimal functionality and safety.
  • Conducted routine maintenance checks on therapy modalities, ensuring compliance with safety standards.
  • Trained new technicians on operational procedures, fostering a cohesive work environment and efficiency.
  • Prepared necessary materials for each session, allowing therapists to focus on direct patient care without interruptions or delays.

Sales Associate

Macys
04.2024 - 11.2024
  • Provided excellent customer service by welcoming shoppers, answering questions, and ensuring a positive in-store experience.
  • Informed customers about new merchandise, sales, and ongoing promotions to drive engagement and increase sales.
  • Offered personalized product recommendations and styling advice based on customer preferences.
  • Processed orders efficiently, including online purchases, in-store pickups, and returns.
  • Explained store benefits, loyalty programs, and special offers to enhance customer satisfaction and encourage repeat business.

Agent Team Member

Shirley Redricks- State Farm Agency
06.2022 - 08.2023
  • Processed insurance policy requests accurately and in a timely manner to support agents and customers.
  • Handled check processing and assisted with routine administrative tasks to maintain efficient office operations.
  • Communicated with customers daily through direct messages and emails, providing updates, answering questions, and offering assistance as needed.

Caretaker

Bundles of Blessings Daycare Center
07.2020 - 08.2023
  • Assisted children with daily learning activities, play, and routine tasks to support their development.
  • Followed a structured daily schedule to maintain consistency and a positive learning environment.
  • Maintained a clean, safe classroom by performing consistent cleaning and sanitizing throughout the day.
  • Communicated effectively with parents, providing updates on children’s behavior, progress, and daily activities.

Education

University - Exercise Science

Eastern Michigan University
Ypsilanti, MI
01.2027

High School - undefined

Belleville High School
Belleville, MI
01.2023

Skills

  • Customer Service
  • Communication
  • Problem solving
  • Critical Thinking
  • Time Manger
  • Teamwork
  • Multitasking

Timeline

Rehab Therapy Technician

Alternative Rehab Physical Therapy
07.2025 - 08.2025

Sales Associate

Macys
04.2024 - 11.2024

Agent Team Member

Shirley Redricks- State Farm Agency
06.2022 - 08.2023

Caretaker

Bundles of Blessings Daycare Center
07.2020 - 08.2023

High School - undefined

Belleville High School

University - Exercise Science

Eastern Michigan University