Dorian Chance
Evans,GA
Summary
Dynamic event coordinator and front desk associate with expertise in logistics and customer service, honed at Sky Zone Trampoline Park. Excelled in team collaboration and effective multitasking, enhancing guest experiences and boosting return visits by 20%. Skilled in event preparation and employee training, ensuring seamless operations and memorable events. Proven ability to manage time and resources efficiently.
Overview
2
2
years of professional experience
Work History
Party Host
Sky Zone Trampoline Park
Augusta, GA
03.2024 - Current
- Coordinated logistics, including venue setup, decoration, and equipment management.
- Managed time efficiently to ensure smooth transitions between scheduled activities.
- Trained new staff on event execution procedures and customer service standards.
- Decorated and set tables in accordance with party themes and age groups.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Organized and facilitated engaging party activities for diverse age groups.
- Supervised children's activities, maintaining happiness, safety, and well-being.
- Resolved conflicts to maintain fun, positive, and safe event environments.
- Planned parties according to customer specifications.
- Led creative games and activities to engage and entertain guests during events.
Team Member
Sky Zone Trampoline Park
Augusta, GA
12.2023 - Current
- Collaborated with team members to ensure efficient workflow during peak hours.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Participated in community events, strengthening the store's local engagement and reputation.
- Assisted customers with product inquiries and sales transactions, enhancing overall customer experience.
- Managed inventory of supplies at the front desk, proactively ordering necessities when needed.
- Engaged with customers to build rapport, fostering a welcoming atmosphere that encouraged return visits.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Education
High School Diploma -
Evans High School
Evans, GAAssociate of Science - Cyber Security
Augusta University
Augusta, GA05-2029
Skills
- Team player attitude
- Effective multitasking
- Teamwork and collaboration
- Party scheduling
- Customer service
- Time management mastery
- Food service techniques
- Event preparation
- Guest relation
- Cash handling
- Ticket sales
- Employee training
Accomplishments
Received high score rating from guest surveys due to professionalism. Top Membership Sales within Southeastern Region.
Timeline
Party Host
Sky Zone Trampoline Park
03.2024 - Current
Team Member
Sky Zone Trampoline Park
12.2023 - Current
High School Diploma -
Evans High School
Associate of Science - Cyber Security
Augusta University