Dorian Cornwell
Lenoir,NC
Overview
7
7
years of professional experience
Work History
Data Center Technician II
Google
Lenoir, North Carolina
10.2022 - Current
- Operating systems and following network protocols
- Performs repairs on equipment
- Maintain the security and integrity of data, track various forms of media to check for standard data security issues
- Knowledgeable of computer and server troubleshooting
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Identified and reported problem devices and replaced defective parts.
Data Center Technician
Modis
Lenoir, North Carolina
08.2021 - 10.2022
- Operating systems and following network protocols
- Performs repairs on equipment
- Knowledgeable of computer and server troubleshooting
Sales Supervisor
Designer ShoeWarehouse
Durham, North Carolina
01.2020 - 08.2021
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Maintained records related to sales
- Trained and served as a peer coach for new sales associates
- Placed special merchandise orders for customers
- Took part in opening and closing procedures
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Manager
Chick-fil-A
Durham, North Carolina
05.2018 - 12.2020
- Utilized all machinery and equipment while observing various safety precautions and practices
- Greeted customers and provided excellent customer service
- Operated safe deposit machinery
- Manages and leads a team
- Provides help to management and keeps management updated on team performance
- Motivates team members
- Communicates concerns to management and team members
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC05.2019
Skills
- Multi-Tasking
- Customer Service
- Communication
- Leadership
- Organizational
- Network troubleshooting
- Computer hardware troubleshooting
- Hardware diagnostics
Timeline
Data Center Technician II
Google
10.2022 - Current
Data Center Technician
Modis
08.2021 - 10.2022
Sales Supervisor
Designer ShoeWarehouse
01.2020 - 08.2021
Manager
Chick-fil-A
05.2018 - 12.2020
Bachelor of Science - Criminal Justice
North Carolina Central University