Dorian Cornwell
Lenoir,NC
Overview
7
7
years of professional experience
Work History
Data Center Technician II
Google
10.2022 - Current
- Operating systems and following network protocols
- Performs repairs on equipment
- Maintain the security and integrity of data, track various forms of media to check for standard data security issues
- Knowledgeable of computer and server troubleshooting
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Identified and reported problem devices and replaced defective parts.
Data Center Technician
Modis
08.2021 - 10.2022
- Operating systems and following network protocols
- Performs repairs on equipment
- Knowledgeable of computer and server troubleshooting
Sales Supervisor
Designer ShoeWarehouse
01.2020 - 08.2021
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Maintained records related to sales
- Trained and served as a peer coach for new sales associates
- Placed special merchandise orders for customers
- Took part in opening and closing procedures
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Manager
Chick-fil-A
05.2018 - 12.2020
- Utilized all machinery and equipment while observing various safety precautions and practices
- Greeted customers and provided excellent customer service
- Operated safe deposit machinery
- Manages and leads a team
- Provides help to management and keeps management updated on team performance
- Motivates team members
- Communicates concerns to management and team members
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, NC05.2019
Skills
- Multi-Tasking
- Customer Service
- Communication
- Leadership
- Organizational
- Network troubleshooting
- Computer hardware troubleshooting
- Hardware diagnostics
Timeline
Data Center Technician II
Google
10.2022 - Current
Data Center Technician
Modis
08.2021 - 10.2022
Sales Supervisor
Designer ShoeWarehouse
01.2020 - 08.2021
Manager
Chick-fil-A
05.2018 - 12.2020
Bachelor of Science - Criminal Justice
North Carolina Central University
Similar Profiles
Audrey RooneyAudrey Rooney
Business Systems Analyst / QA Analyst at GoogleBusiness Systems Analyst / QA Analyst at Google
Dipti KothariDipti Kothari
Product Specialist at GoogleProduct Specialist at Google
AYANAVA DATTAAYANAVA DATTA
Project Management Intern at GoogleProject Management Intern at Google
MARCCURTLEY GERONIMOMARCCURTLEY GERONIMO
Country Security Operations Manager at GoogleCountry Security Operations Manager at Google
Charmion FrizsellCharmion Frizsell
Social Worker at DSS/CISCCSocial Worker at DSS/CISCC