Summary
Overview
Work History
Education
Skills
Core Qualifications
Languages
Timeline
Generic

Dorian Delgado

Austin,TX

Summary

Resilient and customer-obsessed professional with over 10 years of experience supporting clients across healthcare and marketing environments. Adept at problem-solving, adapting to fast-paced settings, and building trust with diverse individuals. Eager to bring a positive attitude, technical curiosity, and a passion for delivering exceptional service to the role of Apple Technical Support Advisor.

Overview

10
10
years of professional experience

Work History

Treatment & Marketing Coordinator

Parmer Lane Orthodontics
02.2024 - Current
  • Support patients and families by coordinating orthodontic treatment, resolving concerns, and ensuring clarity on care plans
  • Collaborate with doctors and clinical staff to collect, manage, and review digital patient records (x-rays, 3D scans)
  • Maintain organized workflows and adapt quickly to coverage needs in clinical and administrative roles
  • Manage community engagement and digital content, representing the brand at events and through marketing assets

Treatment Coordinator & Field Marketing Representative

Smile Doctors
11.2017 - 12.2023
  • Provided ongoing support to patients in person, over the phone, and via email throughout the treatment process
  • Built trust and understanding with patients by actively listening and guiding them through financial and treatment decisions
  • Created a welcoming, respectful environment for a diverse patient population while clearly explaining technical information
  • Demonstrated resilience and a positive demeanor in high-pressure situations, such as emergencies or last-minute scheduling
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Coordinated marketing campaigns, budget tracking, and community partnerships
  • Built strong relationships with referring providers through regular communication updates on shared cases.

Office Manager

MB2 Dental Solutions
09.2015 - 11.2017
  • Oversaw front-office operations including team schedules, payroll, and insurance billing
  • Handled escalated patient concerns professionally, finding resolutions that satisfied both patient and clinic needs
  • Adapted communication and support to suit a wide range of personalities and cultural backgrounds
  • Balanced clinical support, administrative tasks, and leadership responsibilities in a dynamic work environment
  • Prioritized daily operations to meet production goals while keeping the team aligned and motivated
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.

Education

Certification - Applied Health & Medical Assisting

Kaplan College
Laredo, TX
01.2013

A.A.S. - Biology

Laredo Community College
Laredo, TX
01.2012

High School Diploma - undefined

J.W. Nixon High School
Laredo, TX
01.2012

Skills

  • Digital Tools: Canva, Adobe Suite, EHR platforms, Avery Design
  • Office Software: Microsoft Office, Google Workspace
  • Bilingual: Fluent in English and Spanish
  • Scheduling
  • Relationship building
  • Event planning and logistics
  • Social media
  • Team leadership
  • Marketing
  • Staff management

Core Qualifications

  • Passionate about delivering customer service and owning the customer experience
  • Experienced in phone, in-person, and digital communication (email, scheduling tools, CRM systems)
  • Skilled in navigating complex and emotional situations with empathy and mutual understanding
  • Maintains a positive attitude and growth mindset during challenges and change
  • Communicates clearly and respectfully with individuals from diverse backgrounds
  • Proficient in documenting customer interactions accurately and concisely
  • Self-manages effectively: organizes, multitasks, and prioritizes in dynamic environments
  • Thrives in collaborative teams where knowledge-sharing and feedback are valued

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Treatment & Marketing Coordinator

Parmer Lane Orthodontics
02.2024 - Current

Treatment Coordinator & Field Marketing Representative

Smile Doctors
11.2017 - 12.2023

Office Manager

MB2 Dental Solutions
09.2015 - 11.2017

A.A.S. - Biology

Laredo Community College

High School Diploma - undefined

J.W. Nixon High School

Certification - Applied Health & Medical Assisting

Kaplan College

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