Dorian Duarte
Phoenix
Summary
Dynamic Platform Integrity Specialist with a proven track record at ByteDance, adept at risk management and fraud prevention. Achieved an 18% reduction in losses through data analysis and enhanced user safety. Proficient in SQL and skilled in cross-functional collaboration, driving policy compliance and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Platform Integrity Specialist
ByteDance (TikTok)
Phoenix
11.2022 - Current
- Triage & Risk Mitigation: Resolved 50+ daily user reports, prioritizing content posing risks to users/platform integrity
- Brand Protection: Investigated emerging brand risks across video/image/live content; maintained 100% confidentiality
- Cross-Functional Collaboration: Reduced escalation cases by 20% through alignment with QA teams on policy disputes
- Bilingual Training: Developed Spanish/English training materials for global policy updates and safety protocols
Web Developer / E-commerce Specialist
Vitruvian Designs
Phoenix
04.2021 - 10.2022
- SQL Database Management: Created/maintained SQL databases to track user behavior and transaction patterns
- Platform Integrity: Screened 100+ daily ads for policy compliance across Facebook/Instagram/TikTok
- Technical Optimization: Built risk monitoring dashboards using SQL/HTML/CSS/PHP
Help Desk Technician
Cognizant Technology
Phoenix
11.2019 - 04.2021
- Ticket Management: Resolved 30+ daily technical issues via ServiceNow under SLA deadlines
- Vulnerability Reporting: Flagged system risks impacting platform stability for engineering teams
Fraud Analyst
Bank of America
Phoenix
01.2015 - 08.2017
- Fraud Prevention: Reduced losses by 18% YoY through analysis of fraudulent transaction patterns
- Data Confidentiality: Managed sensitive customer data during high-priority claim resolutions
- User Education: Conducted security best practice consultations via phone/email
Education
High School -
Walla Walla High School
Walla Walla, WASkills
- Risk and safety: risk management, fraud prevention, trust and safety operations, incident triage, policy enforcement
- Technical proficiencies: SQL (DB creation/management), Google Suite (advanced), Mac OS, HTML/CSS/PHP, data analysis
- Tools and platforms: ServiceNow, Salesforce, WordPress/Shopify, JSON, Active Directory
Certification
Google Certified - Foundations of Digital Marketing & E-commerce
Languages
Languages: Fluent English & Spanish (Written & Verbal)
Timeline
Platform Integrity Specialist
ByteDance (TikTok)
11.2022 - Current
Web Developer / E-commerce Specialist
Vitruvian Designs
04.2021 - 10.2022
Help Desk Technician
Cognizant Technology
11.2019 - 04.2021
Fraud Analyst
Bank of America
01.2015 - 08.2017
High School -
Walla Walla High School
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