Dorian Evans

• Maintained accurate record-keeping with proactive attention to client information updates.
• Collaborated with other departments to develop ways to increase customer satisfaction.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered prompt service to prioritize customer needs.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.

• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.

Oversaw the daily operations of a full service managed care organization helping insurers, self insured employers manage medical costs for workers' compensation, auto injury & group health.

• Expertise in the core aspects of:

-Medical Claims Management & cost containment

-PPO Network Operations

-Bill Review, Repricing, Negotiation

-Case Management & Review

-Appeals & Peer Review

-Provider Relations & Network Contacts