Dorian Kyles
Customer Service Specialist
Dacula,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Marriot Hotel
Atlanta, GA
02.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Specialist
Arise Virtual Solutions Inc.
Atlanta, GA
09.2017 - 05.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Tutor
College Nannies And Tutors
Chicago, IL
08.2014 - 12.2020
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
Hostess
American Girl Bistro
Chicago, IL
06.2012 - 08.2014
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
BBA - Business Administration And Management
Valdosta State University
Valdosta, GA12.2023
High School Diploma -
Lincoln Park High School
Chicago, IL06.2003
Skills
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Customer Account Management
- Upselling Products and Services
I enjoy singing classical music and performing in plays in different parts of the world
When I was a very young child, my parents affiliated me with the Chicago Children's Choir where we performed chamber music traveling all over the U.S and outside of the country. I performed with many renowned vocal artists and opera theater companies which has helped cultivate my talent today.
Timeline
Customer Service Representative
Marriot Hotel
02.2021 - 09.2022
Customer Service Specialist
Arise Virtual Solutions Inc.
09.2017 - 05.2021
Tutor
College Nannies And Tutors
08.2014 - 12.2020
Hostess
American Girl Bistro
06.2012 - 08.2014
BBA - Business Administration And Management
Valdosta State University
High School Diploma -
Lincoln Park High School
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