Dorian Martin
Winston-Salem,NC
Summary
Assistant Store Manager with 15+ years of experience assisting with and fulfilling organization staffing needs and requirements within a big box retail environment. The primary goal of this job search is to use dynamic communication and organization skills to achieve placement within desired HR and organizational initiatives. By utilizing strong prioritization skills and analytical abilities to achieve the goals of your corporate structure. While using the knowledge obtained by a B.A. in Business Administration/Human Resources Management and M.B.A. in Project Management, the candidate seeks to join the succession plan within your organizational framework. Coursework within the areas of resource allocation, managerial accounting, waste management, logistics, quality control management, and analysis strategies cements the candidate core outlook of managerial approaches.
Overview
22
22
years of professional experience
Work History
Substitute Teacher
Guilford County Schools
05.2023 - Current
- Performed lead and support duties for instructional purposes for students in grade levels of Pre-K to 12th grade at multiple locations with the district.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Collaborated with other educators to plan and review instruction.
- Supported extracurricular activities such as tutoring sessions or after-school clubs by providing supervision or leading specific programs related to subject expertise.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Fulfillment Center Associate
Amazon Clt 2
11.2021 - 02.2023
- Performed standard logistical tasks of unloading and load trucks within designated time frames and efficiency rates.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
Package Handler
FedEx Ground
11.2019 - 11.2021
- Performed standard logistical tasks of unloading and load trucks within designated time frames and efficiency rates.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
- Followed safety regulations to maintain safe work environment.
- Helped train new employees in safe practices and warehouse procedures.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Assistant Store Manager
Walmart
01.2016 - 08.2018
- Implemented effective HR policies to ensure all practices follow labor and employment regulations
- Increased employee retention by creating and maintaining a positive work environment
- Promoted over 10 associates
- Developed inventory strategies using requirements such as scope, processes, alternatives, and risks
- Analyzed business requirements and processes through document analysis, interviews, and workflow analysis
- Identified and reconciled errors in management data to ensure accurate business requirements
- Updated 100+ employee records and job assignments daily
- Administered functional duties over all overnight stocking and store readiness procedures
- Led asset protection investigations and quality assurance practices
- Coached, mentored, and interviewed for all scorecard matrixes
- Oversaw the movement of merchandise for all 3 shifts and customer service demands in a $99 to $104 million supercenter
- Manager on Duty was a daily function of the position
- Overnight management was the last assignment
- Led sales and increases on the hardlines areas of fabrics/crafts, lawn and garden, sporting goods, hardware, and stationary
- Oversaw the positioning of stockers, ad setter, and resets
- Monitored the nightly cash deposits and closing of day functions and cash room activities.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Assistant Store Manager
Citi Trends
04.2015 - 01.2016
- Managed 10+ associates and customer relations within scheduled shifts to guide employees on new store standards and how to build confidence and morale in the workplace
- Planned and implemented all seasonal floor sets to ensure company standards and deadlines
- Protected store assets and merchandise by adhering to company standards of operation
- Coordinated employee schedules and training programs
- Prepared and handled cash transactions and deposits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Call Center Representative
JR Cigar
04.2014 - 10.2014
- Performed account updates and input financial records to customer orders and billing adjustments
- Answered, screened, and redirected an average of 40 telephone calls with professionalism and efficacy.
- Delivered prompt service to prioritize customer needs.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Managed timely and effective replacement of damaged or missing products.
Assistant Store Manager
Sears Holdings Inc
06.2003 - 08.2009
- Translated company sales’ requirements into over 10 different tangible deliverables such as functional specifications, inventory, customer service stories, workflow/process diagrams, and data flow/data model diagrams
- Supported the store manager to increase month-to-month sales revenue by percentage gains
- Recruited, hired, and trained 40+ associates, developing them into productive team members with excellent product knowledge
- Performed all sales related activities via corporate direction
- Promoted sales via credit, short sale, and cash opportunities
- Managed the store and all directs in the absence of Store Manager
- Established sales protocol and expectations for small/large ticket commissions
- Delegated within all scopes of store responsibilities
- Promoted through several operational positions of leadership in pricing, logistics, sales, and management
- Protected store assets and merchandise by adhering to company standards of operation
- Coordinated employee schedules and training programs
- Held leadership positions as a receiving lead, pricing lead/merchandiser supervisor to assistant manager (small ticket/large ticket) sales which consisted of hardware, lawn and garden, sporting goods, electronics, and appliances departments
- Involved in loss prevention and inventory investigations
- Store had a $22 million revenue budget.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Receiver/Sales Associate
Hecht’s
11.2001 - 04.2003
- Handled cash transactions, stocking, and displays within the men’s department
- Promoted to the receiving team: digested all freight and directed inventory to all drop zones
- Assigned areas: shoes, housewares, women’s apparel, kids, men’s fashion, and bedding.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Played a key role in addressing potential bottlenecks within the receiving process by proactively identifying areas needing improvement or adjustment measures.
Education
Project Management/Logistics & Supply Chain Management—Doctor of Applied Science -
Liberty University
Lynchburg, VASix Sigma Master Black BeltStill Enrolled -
Villanova University
2021
Business Administration-Project Management—MBA -
American Intercontinental University
Schaumburg, IL12.2017
Business Administration-Human Resource Management – Bachelor of Science -
Virginia College Online
Birmingham, AL06.2016
5 YR MBA Business Administration/Accounting -
Florida A&M University
Tallahassee, FL09.1997
Skills
- Hiring/Training/Development
- In-Store Logistics
- Problem Solving
- Team Leadership
- MS Office Suite
- QuickBooks
- Conflict Management
- Public Speaking
- Mentoring
- Adaptability
- Time Management
- Leadership
- Work-day Analysis
- Assistive Technologies
- Individual Tutoring
- Lesson Plan Implementation
- Differentiated Instruction
- Work flow planning
- Business process re-engineering
- Lean manufacturing and design
- Performance Evaluations
- Document Management
Training
- Personnel Management
- Employment Recruitment
- Workplace Behavior
- Professional Demeanor
- Human Resources Law
- Management Theory
- Labor Relations
- Effective Workplace Training
- Organizational Skills
- Analytical Skills
- Diversity in the Workplace
- Organizational Behaviors
- Legal Environment
- Organizational Communications
- Business/Personal Ethics
- Management Presentation
- Human Resource Management
- Operation Management
Timeline
Substitute Teacher
Guilford County Schools
05.2023 - Current
Fulfillment Center Associate
Amazon Clt 2
11.2021 - 02.2023
Package Handler
FedEx Ground
11.2019 - 11.2021
Assistant Store Manager
Walmart
01.2016 - 08.2018
Assistant Store Manager
Citi Trends
04.2015 - 01.2016
Call Center Representative
JR Cigar
04.2014 - 10.2014
Assistant Store Manager
Sears Holdings Inc
06.2003 - 08.2009
Receiver/Sales Associate
Hecht’s
11.2001 - 04.2003
Project Management/Logistics & Supply Chain Management—Doctor of Applied Science -
Liberty University
Six Sigma Master Black BeltStill Enrolled -
Villanova University
Business Administration-Project Management—MBA -
American Intercontinental University
Business Administration-Human Resource Management – Bachelor of Science -
Virginia College Online
5 YR MBA Business Administration/Accounting -
Florida A&M University