Dorian Ozuna
Dorchester,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with a history of meeting company needs with consistent and organized practices.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Technician
MBTA
Boston, MA
11.2023 - Current
- Inspected equipment for proper operation and safety hazards prior to use.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Filled out work orders recording parts used to document work completed.
- Followed all safety protocols while performing work in potentially hazardous environments.
Fueler
MBTA
Boston, MA
01.2015 - 11.2023
- Prioritized and organized tasks with co-workers to efficiently accomplish service goals.
- Checked levels of fuel, motor oil and other fluids, adding fluids as required.
- Completed and submitted documentation associated with fueling activities.
- Reported any irregularities or discrepancies to the supervisor.
- Completed day-to-day duties accurately and efficiently.
Service Technician
Above the Hood productions
Boston, MA
06.2009 - 12.2014
- Answered calls from prospective clients to schedule appointments in order to identify their goals and expectations from the event.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Served as a liaison between clients and the production company
- Advertised company resources to would be clients.
Mental Health Counselor
Arbour Hospital
Boston, MA
06.2006 - 01.2008
- Collaborated with colleagues in implementing specific treatment plans for clients in order to reinforce a sense of consistency and enrich their experience.
- Assisted clients, addressed their concerns as well as resolved any conflicts on the milieu.
- Assisted in crisis intervention when needed to provide immediate support for clients in distress.
- Monitored client safety by assessing risk factors associated with suicide or self-harm behaviors.
- Guided clients in developing skills or strategies for dealing with problems.
- Responsible for filing and updating the necessary paperwork for the subsequent day.
Education
High School Diploma -
Fenway High School
Boston, MA06-1999
Finance
Bentley University
Waltham, MASkills
- Punctual and Reliable
- Professional and Courteous
- Rapport Building
- Attention to Detail
- Analytical Thinking
- Work With Minimal Supervision
- Flexible and Adaptable
Languages
Spanish
Professional
Certification
Arbour
- Class B CDL Driver w/ Passenger & Air brake endorsements
Accomplishments
- National Honor Society
- Outstanding Achievement Award
- Consistent Participation Award
Timeline
Service Technician
MBTA
11.2023 - Current
Fueler
MBTA
01.2015 - 11.2023
Service Technician
Above the Hood productions
06.2009 - 12.2014
Mental Health Counselor
Arbour Hospital
06.2006 - 01.2008
High School Diploma -
Fenway High School
Finance
Bentley University
Arbour
- Class B CDL Driver w/ Passenger & Air brake endorsements
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