Dorian Partridge
Stone Mountain
Summary
Dynamic Front Desk and Night Audit Guest Service Expert with over 5 years of extensive experience in the hospitality industry. Proven proficiency in managing various hospitality point-of-sale systems, ensuring seamless operations, and delivering exceptional guest experiences. Recognized for a strong ability to quickly adapt to new properties and master new Property Management Systems (PMS), effectively stabilizing overnight operations while safeguarding revenue accuracy. A solid track record of achieving high levels of guest satisfaction, audit precision, and adherence to brand standards across diverse hospitality sectors enhances overall operational success.
Overview
8
8
years of professional experience
Work History
Night Auditor
Courtyard by Marriott
06.2025 - 07.2025
- Deployed as short-term task force support to stabilize overnight operations
- Executed nightly audits, revenue balancing, and financial close using FOSSE PMS
- Managed overnight guest relations, late arrivals, and security protocols
- Ensured 100% audit accuracy during temporary assignment
Night Auditor
Four Points Sheraton by Marriott
04.2025 - 05.2025
- Delivered immediate night audit coverage for an understaffed property
- Processed daily financial close using Lightspeed POS
- Maintained compliance with Marriott brand standards while on task-force rotation
- Supported management with audit documentation and variance reporting
Front Desk Agent (3 PM – 11 PM)
Hampton Inn & Suites Buckhead Place – Hilton
08.2022 - 04.2025
- Managed high-volume front desk operations including arrivals, departures, billing, and reservations
- Worked PMS PEP for financial posting and guest account management
- Delivered consistent guest satisfaction results in a corporate travel market
- Coordinated room readiness with housekeeping and maintenance
Night Auditor
The Kimpton Sylvan Hotel
10.2020 - 08.2022
- Completed full overnight revenue audit using Opera Cloud
- Prepared daily deposits, audit packs, and management reports
- Provided luxury guest service and handled overnight escalations independently
Front Desk Agent (7 AM – 3 PM)
Residence Inn Atlanta Downtown
08.2019 - 08.2020
- Managed extended-stay reservations, billing, and checkouts using FOSSE & MARSHA
- Provided concierge-level guest service for business travelers
Front Desk Agent / Housekeeping Support
Sonesta ES Suites – Perimeter Center North
04.2017 - 08.2019
Supported front desk and housekeeping turnover during peak occupancy
- Used Opera Cloud for reservations and guest billing
- Ensured room readiness and guest safety compliance
Education
Bachelor of Science - Hospitality and Tourism Management
Strayer University
Morrow, GA05.2023
Bachelor of Arts - Music Education
North Carolina A&T
Greensboro, NC12.2017
Skills
- Hospitality task force support
- Overnight customer service
- Financial audit and reconciliation
- Proficient in managing hospitality point-of-sale systems
- Familiarity with diverse hospitality sectors
- Cash management and financial reporting
- Efficient property onboarding
- Customer service recovery
- Efficient check-in/check-out management
- Security and risk management
- Departmental alignment initiatives
- Short-term engagement expertise
- Execution of best practice strategies
Timeline
Night Auditor
Courtyard by Marriott
06.2025 - 07.2025
Night Auditor
Four Points Sheraton by Marriott
04.2025 - 05.2025
Front Desk Agent (3 PM – 11 PM)
Hampton Inn & Suites Buckhead Place – Hilton
08.2022 - 04.2025
Night Auditor
The Kimpton Sylvan Hotel
10.2020 - 08.2022
Front Desk Agent (7 AM – 3 PM)
Residence Inn Atlanta Downtown
08.2019 - 08.2020
Front Desk Agent / Housekeeping Support
Sonesta ES Suites – Perimeter Center North
04.2017 - 08.2019
Bachelor of Arts - Music Education
North Carolina A&T
Bachelor of Science - Hospitality and Tourism Management
Strayer University