Dorian Pena
Fort Worth
Summary
Accomplished professional with a proven track record at Tarrant County Housing, experienced with maintaining accurate records and handling various office tasks efficiently. Leveraged bilingual skills and a confident communicator that enhances customer satisfaction and team morale. Skilled in multitasking and prioritizing tasks, contributing to positive work environments. Highly efficient clerk, well established in fast-paced and challenging environments. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth. Well presented and on time on a daily basis.
Overview
7
7
years of professional experience
Work History
Clerk III
Tarrant County Housing
12.2021 - Current
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering phone and in person inquiries and providing accurate information.
- Input data into spreadsheets and databases.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Customer Service Representative
Rodeo Dental Headquarters
09.2017 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Paschal High School
Fort Worth, TexasSkills
- Bilingual
- Telephone etiquette
- Customer satisfaction
- Document management
- Processing mail
- Typing speed
- Scanning and copying
- Multitasking
- Attention to detail
- Time management
- Flexible and adaptable
- Teamwork and collaboration
- Excellent communication
- Conflict resolution
- Task prioritization
- Analytical thinking
Languages
Spanish
Native or Bilingual
Timeline
Clerk III
Tarrant County Housing
12.2021 - Current
Customer Service Representative
Rodeo Dental Headquarters
09.2017 - 08.2020
High School Diploma -
Paschal High School
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